SNAP Case Manager

LSF Head Start; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Lutheran Services Florida (LSF) is seeking a SNAP Case Manager to handle day-to-day case management and system navigation for SNAP programs. The role involves working with youth ages 12-17 in dually served or youth justice populations, running groups, and coordinating with DCF/DJJ partners.

The position requires completing intake assessments, weekly progress monitoring, and data reporting across systems such as NETMIS and JJIS. A Bachelor’s degree in Social Work is required.

Qualifications

• Bachelor's degree in Social Work or related field.
• 1-3 years of experience with structured groups and parent education groups is desired.
• Experience liaising with community partners is preferred.

Responsibilities

• Completes intake assessments for SNAP and all required pre/post assessments.
• Manages day-to-day SNAP case management and system navigation.
• Follows up on referrals and schedules intake appointments.
• Monitors youth and family progress through weekly compliance calls.
• Facilitates SNAP curriculum within fidelity of the model.
• Liaises with schools, DCF, DJJ, and community partners to enhance outreach.

Skills

Communication

Computer skills

Analytical thinking

Interpersonal skills

Education

Bachelor's degree in Social Work

Tools

Dropbox

Zoom

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talentedSNAP® Case Manager who wants to make an impact in the lives of others.

Purpose and Impact

The SNAP® Case Manager is responsible for the day-to-day case management and system navigation of SNAP®.

The SNAP® Case Manager positions serve an under 12 population, a youth justice population or a dually served population. Service population will be assigned based on background and skill set.

Dually served Case Manager will be working directly with youth ages 12-17 who are dually involved or at risk of being dually involved in the DCF and DJJ Systems. The Case Manager will run groups for youth ages 12-17. Youth Justice Case Manager works with youth already involved with DJJ.

Purpose and Impact

Essential Functions

• Completes staff training as required by SNAP® and agency;
• Completes intake assessments for SNAP® including all required pre and post assessments.
• Responsible for theday-to-daycase managementand system navigationof SNAP®
• Followsup on incoming referrals and schedules clients for intakesappointments.
• Monitors youth and family's progress through weekly compliance calls;
• Facilitates SNAP® curriculum within the fidelity of the model;
• Liaises with relevant communityoutreach responsibilities including, but not limited to community relationswith:agencies includingschools, community-based agencies,local DCF and DJJ community partners, state attorneys’ offices,and Police Departments to enhance outreach;
• Completes data reporting requirements for intake assessments and ongoing weekly data reporting requirements to all relevant systemsin a timely manner(examples include:NETMIS, JJIS, Dropbox, and ASEBA,etc.)
• Ensures weekly materials are prepared and ready for SNAP® groups including handouts, manuals, and all other required items;
• Supports the SNAP® Coordinator with organization of food arrangements as needed;
• Participates in pre-briefing and de-briefing meetings weekly with other SNAP® Team members;
• Participates in weekly consultation calls with the Florida Network;
• Willingness to work nontraditional business hours including evenings when Groups are scheduled.
• Prepares technology that isrequiredfor weekly group delivery;
• Utilize a strength-based perspective to help youth and families strengthen and manage the quality of their lives by engaging the family, advocating on their behalf, initiating change agent activities, helping them access supports in the community, teaching problem solving skills, modeling productive behaviors, and assisting in the successful completion of youth and family developmental milestones;
• Works under the supervision of the SNAP® Coordinator andparticipatesin staff meetings as requested.

Physical Requirements

• Ability to sit or stand for extended periods of time, typically in an office or remote work environment.
• Frequent use ofcomputer,telephone, and other standard office equipment.
• Mustbe able to lift and carry files, documents, or supplies up to 20 pounds.
• Abilityto travel occasionally for home visits, community outreach, or training (asrequired).
• Visual and auditory acuity sufficient to perform detailed work, including reading fine print and hearing conversations in person or over the phone.
• Manual dexterity tooperatea computer keyboard and handle paperwork.
• May require walking,climbingstairs, or navigating facilities during site visits or client interactions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

ABachelor’s degree inSocial Workor a related field.

Experience

1-3years’experiencewith structured groups and parent education groups isrequired; community/agency liaison experience is desired.

Knowledge,Skills, Abilities

• Communications Skills : Excellent communications skills (verbal and written) are essential. A solid knowledge of the rules of grammar and punctuationarerequired.
• Computer Skills : Basic computer skills that allow for creating Word and Excel documents arerequired. The ability to upload videos to Dropbox and use Video Conferencing Programs like Zoom isrequired.
• Analytic Ability : Must have knowledge of methods of compiling. Must have knowledge ofproblem solvingtechniques.
• Interpersonal Skills : Must display professionalism in the day-to-day operations of the office, which includes response to feedback, direction, suggestions, accepting responsibility, working as a team player, volunteering when needed, reporting whereabouts, promoting a cohesive working environment. Must also display professionalism in communications andon-goingworkingrelationshipwith outside agencies and organizations.

Other

• Mustdemonstratesensitivity to our service population’s cultural and socioeconomic characteristics andneeds.
• Adherence to Florida Law including but not limited to statute FS 744and Chapter 39.

Principal Accountabilities

• Reports to SNAP Site Coordinator
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate,completeandtimelysubmission of all required reports, both internal andexternal.
• Professionalism in all LSF matters

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within theorganization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunityemployer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com/

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.