Snack Bar Attendant - Bear Claw

Seneca Territory Gaming Corporation; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Seneca Gaming Corporation is hiring a food & beverage associate in a fast-paced casino setting. You’ll greet guests, serve beverages, and operate coffee shop equipment while following safety and sanitation rules. Must be 18+, with basic cash handling and some food production experience.

Customer service and communication skills are essential. Hours run on a 24-hour schedule; starting rate is $16.00/hour, with negotiation possible based on experience and education.

Qualifications

• Must be 18 years of age or older upon employment.
• Limited cash handling, coffee shop, and some food production experience.
• Excellent communication skills, written and spoken.
• Ability to write routine correspondence and speak effectively to public and staff.
• Ability to interact well with customers and employees and resolve conflicts diplomatically.

Responsibilities

• Provide prompt, friendly, and courteous service of food and beverage to guests in non-gaming areas.
• Handle cash according to policies and procedures.
• Adhere to safety, sanitation, and information security guidelines.
• Maintain professional conduct and attendance as per policies.
• Participate in required training programs within nine months.

Skills

Customer service

Communication

Writing

Conflict resolution

Interpersonal skills

Education

High school diploma

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

This position requires the ability to handle cash, and operate coffee and food service equipment. Position may include serving alcohol. Limited food preparation skills and extensive customer service skills are required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests in areas that are not located on the gaming floor.
• Be hospitable, friendly, and polite with all guests, co‑workers, and management using positive body language.
• Following all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Allegany Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Hours are determined by a 24-hour schedule.

QUALIFICATIONS / REQUIREMENTS

• Must be 18 years of age or older upon employment.
• Must have limited cash handling, limited coffee shop and some degree of food production experience.
• High school diploma or its equivalency preferred.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately loud.
• When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to lift at least twenty (20) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SGC!