SMG - Senior Manager

La Popular; Claremont (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Weekly Pay

Quarterly Bonus Incentive

Growth Opportunities - 65% from within

Management Development

Medical, dental and vision coverage

Employee Assistance Program

Job summary

La Popular, a chef-driven concept expanding in the US, seeks an experienced Senior Manager to lead daily restaurant operations in a fast-paced environment. You will supervise staff, ensure guest satisfaction, train bar staff, and manage inventory and scheduling to deliver a premium dining experience.

You will report to the General Manager/Regional Operations Manager and play a key role in maintaining culture, safety, and operational excellence across shifts.

Qualifications

• Displays a strong example and passion for our culture on every shift – EDC!
• At least 21 years of age
• TIPs Certified
• Minimum 2 years management experience in high-volume restaurant
• Recruit, train, coach, counsel, and align employees; communicate job expectations; monitor, appraise, and review job contributions; enforce policies and procedures
• Ability to lead a diverse team and ensure consistent guest experiences

Responsibilities

• Opening and closing checklists
• Interact with guests and resolve issues
• Maintain overall operations and execution of service, ordering, scheduling, etc.
• Bar program training and education
• Team Member Accountability - Teaching/Coaching all team members
• Inventory, bar (beer, wine, liquor, bar goods, etc.)
• Ordering, bar (beer, wine, liquor, bar goods, etc.)
• Steal the Glass (STG) and/or Live Music booking
• Proper Tap cleaning following the 7/28 Cleaning Checklist
• Keg room cleaning and organization
• Building maintenance

Skills

Hospitality leadership

Guest service

Team coaching

Staff scheduling

Vendor relations

Education

TIPs Certified

Job description

La Popular is a new chef-driven concept making its US debut from one of the top gastronomic epicenters of the world, Mexico City. With plans to expand throughout the United States starting with its first opening in Roseville, CA in November 2022, followed by Las Vegas, NV and Austin, TX and 2 more locations in 2023. La Popular’s authentic Mexican cuisine will take its team and guests on a thrilling culinary adventure.

Our values driven culture is full of passionate people serving those hungry to discover something new. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great coworker for their teammates. With this new concept, our goal is to make people feel good and alive. If this sounds like you, keep reading!

If you have good Energy with the positive power of infectious enthusiasm....

If you have a sense of Discovery dedicated to learning, remaining curious, exploring and passion...

If you have a sense of Community and are committed to genuine connections with everyone you meet...

Then this is your home!

THE PERKS!:

• Competitive Salary ($70-75)
• Weekly Pay
• Quarterly Bonus Incentive
• Fun & Fast Paced Environment
• Company contests that include experiential trips to exciting beverage and food destinations.
• Growth Opportunities - We promote 65% from within
• Management Development
• Benefits that include access to medical, dental and vision coverage (Full Time)
• Employee Assistance Program - focusing on mental health providing licensed counseling, community support and much more

Purpose of the Position

Promote the values and culture of La Popular through professional leadership of your employees. This is an exempt position that reports directly to the General Manager/Regional Operations Manager and indirectly to others in corporate management.

Position Duties – Daily

• Opening and closing checklists
• Interact with guests and resolve issues
• Maintain overall operations and execution of service, ordering, scheduling, etc.
• Bar program training and education
• Team Member Accountability - Teaching/Coaching all team members
• Inventory, bar (beer, wine, liquor, bar goods, etc.)
• Ordering, bar (beer, wine, liquor, bar goods, etc.)
• Steal the Glass (STG) and/or Live Music booking
• Proper Tap cleaning following the 7/28 Cleaning Checklist
• Keg room cleaning and organization
• Building maintenance

Physical Demands & Work Environment Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing, and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot, cold and/or physically demanding. Position requires occasional travel that may consist of driving and/or airplane flights for a period of one or more days therein requiring one or more overnight stays; notice of travel may be given with very short notice. Position requires occasional training that may take place on or off-site, by phone and/or online.

At-Will Statement & Job Description Disclaimer: This position is at-will. Senior Managers have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, La Popular has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with La Popular. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.

Location(s)

Requirements

Qualifications

• Displays a strong example and passion for our culture on every shift – EDC!
• At least 21 years of age
• TIPs Certified
• Minimum 2 years management experience in high-volume restaurant
• Human Resources: Recruit, train, coach, counsel, and align employees; communicate job expectations; monitor, appraise, and review job contributions; enforce policies and procedures
• Strategic Restaurant Operations: Contribute accurate information and thoughtful recommendations to the company’s strategic plan through daily dialog and at formal reviews with colleagues and superiors; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends; determine system improvements; implement change.
• Financial operations: Achieve restaurant objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions; Effective use of schedule templates
• Cost control: Review portion control and quantities of food preparation; minimize food, paper (non-food goods) and labor waste; execute accurate inventories on a regular basis.
• Litigation control: Avoid legal challenges by conforming to Alcoholic Beverage Commission (ABC) regulations; federal, state, county and city codes, laws and regulations; and landlord lease requirements
• Safety/Sanitary standards: Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; comply with all safety/sanitary legal regulations; develop and implement disaster plans; maintain security and sprinkler systems; maintain parking lot, walkways and exits.
• Ambiance control: Maintain restaurant ambiance by controlling restaurant lights, light dimmers, background music; proper table set up with table tents, sugar caddies, silverware; monitoring proper temperature on thermostat and window doors open/closed; live music setup and maintenance
• Continuing education: Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.

Position Duties – Daily

• Opening and closing checklists
• Interact with guests and resolve issues
• Maintain overall operations and execution of service, ordering, scheduling, etc.
• Bar program training and education
• Team Member Accountability - Teaching/Coaching all team members
• Inventory, bar (beer, wine, liquor, bar goods, etc.)
• Ordering, bar (beer, wine, liquor, bar goods, etc.)
• Steal the Glass (STG) and/or Live Music booking
• Proper Tap cleaning following the 7/28 Cleaning Checklist
• Keg room cleaning and organization
• Building maintenance

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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