SmartCare Paramedic - Lynn/Newburyport/Worcester - Per Diem

Cataldo Ambulance Service Inc.; Worcester (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cataldo Ambulance Service Inc. is seeking a SmartCare Paramedic to deliver in-home assessments and mobile integrated healthcare under physician-directed guidance.

You will treat patients in their homes to prevent ED visits and readmissions, while maintaining equipment, documentation, and coordination with care teams. Responsibilities include clinical care, safety-compliant vehicle operation, and participation in training programs.

Qualifications

• Minimum of 2 years' experience as a Paramedic.
• Strong customer service and in-person communication skills.
• Proficient with computer systems including web-based applications and MS Office.

Responsibilities

• Provide quality patient care in home settings following policies and protocols.
• Attend all SmartCare Paramedic Training and equipment training.
• Complete in-home assessments and follow-ups; document all care accurately.

Skills

Paramedic experience

Customer service

Verbal and written communication

Analytical skills

Independent work

Judgment and discretion

Clinical judgment

Education

High school diploma or GED

Advanced degree preferred

MA state paramedic certification

ACLS

BCLS

CPR

PALS (preferred)

Tools

MS Office

Web-based applications

Job description

The SmartCare Paramedic is responsible for in-home assessment and treatment of patients enrolled in the SmartCare Programs. Responsible for the delivery of mobile integrated healthcare (MIH) directly to patients in their homes under physician-supported or established medical direction. The SmartCare paramedic position focuses on treating patients in place to assist the patients care and avoid unnecessary emergency department visits and hospital readmissions.

Key Responsibilities

• Provide quality patient care in accordance with clinical operating policies, statewide protocols, and accepted standards of care
• Attend to all patients in a courteous, professional manner
• Attend all SmartCare Paramedic Training as well as equipment/device training in accordance with The Cataldo SmartCare Training Program
• Operate the SmartCare vehicle in accordance with safety rules and regulations; company policies and procedures; federal, state, and local laws, regulations, and statutes
• Complete an equipment checklist at the beginning of each assigned shift. Inspect and clean the assigned vehicle and all equipment. Ensure compliance with minimum stock requirements, proper function and cleanliness of all equipment
• Monitor remote patient tracking and respond as appropriate
• Complete initial in-home assessments and on-going home visits as appropriate for all patients enrolled in the program
• Complete and submit all documentation/paperwork requirements daily
• Ensure deployed SmartCare devices are tracked and in good working order at all times
• Provide appropriate documentation of patient intervention in the community paramedicine setting
• Communicate effectively with EMS agencies, physicians, and other health care providers
• Participate in monthly Mortality & Morbidity rounds in compliance with regional requirements
• Attend all mandated company training functions or submit proof of completing equivalent training to the Director of Quality & Regulatory Affairs in a timely fashion
• Maintain all required certifications as an active EMS provider and supply the Regulatory Compliance Department with valid copies of all certifications and driver's license prior to their expiration dates
• Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
• Must maintain a reliable attendance record
• Accepts and completes other duties as requested and assigned

Core SmartCare Requirements:

• In-Home Assessments & Visits: Conduct initial patient assessments, routine follow-ups, vital sign tracking, and targeted evaluations in home or residential settings.
• Clinical Treatment & Care: Provide care in accordance with clinical policies, statewide protocols, and physician-supported guidance—such as managing wound care, administering medications, or monitoring remote patient tracking devices.
• Care Coordination: Communicate and collaborate closely with physicians, nurses, EMS agencies, case managers, social workers, and behavioral health providers.
• Patient & Caregiver Education: Educate patients on chronic disease management, medication adherence, fall prevention, and warning signs.
• Documentation: Log all assessments, interventions, and care coordination steps timely and accurately in the designated electronic health record system.
• ED/Hospital Avoidance: Help triage and stabilize acute or chronic issues on-site so patients can safely remain at home rather than going to the emergency room.

Education:

• High school diploma or GED equivalent.
• Advanced degree preferred

Licensure, Certification, Registration:

• MA state paramedic certification
• ACLS, BCLS and CPR certifications
• PALS preferred

Experience:

• Minimum of 2 years' experience as a Paramedic (working experience)
• Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred.

Knowledge, Skills and Abilities:

• Must possess strong customer service and in person communication skills
• Communicate effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
• Analytical skills to gather and interpret data
• Ability to work independently and able to function as a spart of a care planning team
• Ability to exercise sound judgment and discretion at all times
• Strong clinical judgment, independent problem-solving in the field, effective communication, and interpersonal or de-escalation skills.

Requirements:

• Must be 18 years of age or older
• Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
• Comply with UDS drug screening at any and all times
• Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.
• Verification of an acceptable motor vehicle driving record, verification required annually.
• Must be and remain in good clinical standing.
• Must maintain Region III and Region IV credentials. The Paramedic must receive ALS Preceptor clearance prior to being removed from "probationary" status - subject to introductory/training period requirements for competency.

Physical Requirements

The physical demands described here are representative of those that must be met and maintained by an employee to successfully perform the essential functions of the job. The position requires significant physical strength, dexterity and the ability to function in very adverse environments.

This job requires:

• Ability to lift and maneuver 125+ pounds with assistance and without difficulty
• Ability to ascend/descend stairs repeatedly and the ability to lift and carry 125+ pounds up and down stairs
• Ability to sit or stand for long periods of time
• Ability to walk without difficulty and without affecting the immediate performance of job-related duties.
• Ability to bend, stoop and crawl as necessary
• Ability to occasionally work in low light and confined spaces
• Ability to work within a mobile environment.

This job requires the employee to work both inside and outside in heat/cold, wet/humid and dry conditions. The employee is frequently required to use personal protective equipment to prevent exposure to hazardous materials.