Smart Home Consultant Team Manager (Job ID 3022191)

ADT; North Olmsted (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life

Paid time off

Job summary

ADT Security Services is seeking a Tech Engineer Team Manager in the United States. You will lead a hybrid sales and technical workforce of 10–15 Tech Engineers who conduct in-home consultative walkthroughs and deliver ADT’s security and smart home solutions.

You will train and mentor the team, recruit new engineers, and drive key KPIs while maintaining high customer experience. The role includes base salary with commission and generous incentive plans.

Qualifications

• Leadership experience managing customer-facing teams in a fast-paced sales environment.
• Proven track record of building and developing high-performing, customer-centric teams.
• Ability to consultatively sell and educate customers on products and services.

Responsibilities

• Plan, implement and manage the High-Volume Tech Engineer Design Specialists for a designated geographic footprint.
• Train, mentor, develop, motivate and coach Tech Engineers to generate leads and upsell equipment.
• Cultivate relationships with new customers and communicate the ADT Smart Home portfolio.
• Participate in recruiting to hire new Tech Engineers as required.
• Formulate a business plan for targeted growth and cost-efficient service.
• Conduct regular team huddles and meetings to coach policy, new products and promotions.
• Perform formal performance conversations with Tech Engineers.
• Maintain high-quality, timely job completions for maximum retention.
• Model and champion ADT values and foster a safe, values-driven culture.

Skills

Interpersonal communications

Analytical thinking

Entrepreneurial mindset

Education

Associate degree

Job description

ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area.

As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:

• Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT's robust Security & Smart Home portfolio that best meet customer needs.
• Providing ADT's customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations
• Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.

As an ADT Tech Engineer Team Manager, you are expected to take a 'hands-on' approach to driving your team's performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.

Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.

Responsibilities:

• Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
• Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer's needs.
• Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
• Participate in recruiting activities to select and hire new Tech Engineers, as required.
• Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
• Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics
• Conduct regular coaching and formal performance management conversations with Tech Engineers
• Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
• Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.

Experience:

• 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment
• Proven track record of successfully building and developing high performing & customer-centric teams

Skills:

• Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services
• Highly analytical and strong conceptual problem solver
• Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight

Education:

• Associate degree or equivalent related experience

Pay and Benefits Disclosure

This role offers:

• Base Salary: $50,333
• Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allotment and mileage reimbursement.

Benefits:

• Medical, dental, and vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability, life insurance, and well-being benefits
• Paid time off

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.