Smart Home Consultant

ADT; Pompano Beach (FL); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tuition reimbursement

Disability & life insurance

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to design and install customized home security and IoT solutions for residential customers. You will perform in-home assessments, educate customers on app features, and ensure systems integrate smoothly with existing setups.

You’ll install devices, troubleshoot issues, and provide ongoing support while identifying upsell opportunities to grow protection and value for families. This role emphasizes hands-on service and proactive customer care.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems.
• Ability to design and set up integrated home security systems.
• Willingness to learn and adapt to new tools.
• Ability to lift and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude with smart devices

IoT ecosystems

Problem solving

Education

High school diploma or equivalent

Tools

Smart home devices

Home security systems

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. #WeAreADT

Check out more about life at ADT here.

What you should know about our team

Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

What you need to be successful

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

This role offers

• Hourly pay: $15.30-$19.55
• Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives.

Training

• Paid an additional $320 per week (on top of hourly pay) during the three-week onboarding program
• Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training
• Company vehicle provided for work use

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability, life insurance, and well-being benefits
• Paid time off

Why you’ll love working here

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.