Smart Home Consultant

ADT; Norwood (MA); On-site; USD 20,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Paid time off

Job summary

ADT is seeking Smart Home Consultants in Norwood, MA to deliver in-home consultations and install smart security solutions. Successful candidates will have a high school diploma, a valid driver's license, and strong communication skills.

This role offers a base pay of $19.55 per hour, with earning potential averaging $105,000 annually through commissions and bonuses. ADT provides comprehensive benefits, professional development, and a flexible work schedule.

Qualifications

• Valid driver's license and clean driving record.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors.
• Continuous learner who adapts to new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions.
• Install and activate security hardware and cameras.

Skills

Customer-focused communication skills

Technical aptitude

Understanding of home networks

Education

High school diploma or equivalent

Job description

Company Overview: ADT has been helping save lives since 1874. As the #1 smart home security provider in the U.S., we protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and partnerships deliver products and services that safeguard life and valuables whether at home, at your business or on the go.

Our Field Operations team is the hands‑on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do

• Deliver in‑home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

What you need to be successful

• High school diploma or equivalent
• Valid driver’s license and clean driving record; additional licensing may be required based on location
• Strong customer‑focused communication skills
• Technical aptitude with smart device ecosystems and connected technologies
• Ability to understand how multiple products interact within a home network
• Advise customers on the best system design and setup to support their safety goals
• Continuous learner who adapts to new tools and technologies
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

How ADT invests in you

Hourly Pay: $19.55

Earning Potential: With uncapped commissions, job‑completion pay, quality bonuses and referral incentives, Smart Home Consultants earn an average of $105,000 annually.

Training Pay: For the first three weeks, you’ll earn $320 per week as you complete hands‑on training and learn the systems, tools and technology that set you up for long‑term success.

Benefits

• Medical, dental and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short‑ and long‑term disability, life insurance and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Why you’ll love working here

• We boldly shape the future, embracing change, taking smart risks and continuously improving to create the best experiences
• We lead by taking ownership, empowering you to make decisions, solve problems proactively and support each other with empathy
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins and value every perspective
• We unite and win together, fostering teamwork, breaking down silos and achieving shared goals through inclusivity and collaboration

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.