Smart Home Consultant

ADT; Brisbane (CA); On-site; USD 41,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Short- and long-term disability

Life insurance

Paid time off

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to design and install home security and IoT solutions. You’ll perform in-home consultations, educate customers on the app and features, and tailor setups to protect what customers value most.

You will activate systems, troubleshoot questions, and drive ongoing support while exploring upsell opportunities. Competitive hourly pay with uncapped commissions.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart devices and home networks.
• Ability to advise on system design and setup.
• Willingness to learn new tools and technologies.
• Ability to climb and lift 10+ lbs., indoor/outdoor work.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on goals.
• Install and activate security hardware and IoT devices.
• Integrate new products with existing setups.
• Troubleshoot technical questions and educate customers.
• Onboard customers and provide product education.
• Identify upsell opportunities to strengthen protection.

Skills

Customer service

Communication

Technical aptitude

Problem solving

Education

High school diploma or equivalent

Job description

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

What you should know about our team:

Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do:

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will:

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

What you need to be successful:

• High school diploma or equivalent.
• Valid driver's license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ lbs., and work indoors/outdoors in varied conditions

How ADT invests in you:

Hourly Pay: $19.55

Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.

Training:

• Paid an additional $320 per week (on top of the hourly pay) during the three-week onboarding
• Includes New Technician Training, Field Safety Training, and Peer-to- Peer Training
• Company vehicle provided for work use.

Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Why you’ll love working here:

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.