Smart Hands Field Service Specialist

Wesco; Columbus (OH); On-site; USD 39,000 - 51,000; Full time

Job summary

Wesco is seeking a Smart Hands Field Service Specialist to set up, configure, troubleshoot, repair and maintain customer IT systems. You will diagnose issues quickly and oversee rack life cycle with flexibility for nights, weekends and up to 80% travel.

You will work with Network Engineers to install, decommission, cable, label and test equipment, while coordinating with teams across technologies to resolve complex problems and meet SLAs.

Qualifications

• High School Degree or Equivalent required; Bachelors Degree - IT or equivalent preferred.
• Relevant OEM certifications for major OEMs; CCNA certification preferred.
• 2 years required, 3+ years preferred, strong working knowledge of server systems, network protocols, storage platforms, and other related technologies.
• 2 years required, 3+ years preferred, experience working in a Data Center environment: racking & stacking equipment, cable management and/or structured cabling.
• 2 years of expertise with a minimum of 3 top tier technology vendors such as Cisco, Arista, Juniper, Palo Alto Networks, Fortinet, Checkpoint, Vmware, Aruba, Mist, Silverpeak.
• 2 years working knowledge and experience with at least one Public Cloud – AWS, Azure or Google Cloud, specifically networking in the public cloud.
• 2 years of experience in a post sales/ deployment capacity.
• Knowledge and experience with Firewalls and VPN devices, specifically with Cisco, PAN and Fortinet.
• Knowledge and experience with enterprise networking infrastructure, wireless and data center networking.
• Knowledge and experience with at least one SD-WAN solution either Cisco, Vmware or Silverpeak.
• Understand the customer’s business drivers and how to map these to a public, private, hybrid or multi-cloud solution.
• Flexible schedule; ability to work nights and weekends.
• Knowledge of Copper (CAT5, CAT6) and Fiber Optic cabling, basic testing, and labeling standards preferred.
• Data center power infrastructure (PDU, UPS, Grounding, Etc.) preferred.
• Able to read and update a rack diagram and perform site surveys preferred.
• Able to read network port mapping preferred.
• Understand hardware for wireless networks. IE able to mount and cable Wireless Access Points preferred.
• Ability to travel up to 80%.

Responsibilities

• Plan and track capacity and mount network equipment following best practices and vendor requirements.
• Provide Smart Hands support with Network Engineer to decommission, install, cable, label, test, and troubleshoot equipment.
• Arrange routers, hubs, install support structures including racks, ladders, and j-hooks.
• Configure and troubleshoot devices from Cisco, Juniper, Palo Alto Networks, and other OEMs.
• Participate in design, architecture, deployment and change control meetings.
• Collaborate with teams across technologies and departments.
• Own technical issues from customers and coordinate with other teams to resolve them.
• Demonstrate strong troubleshooting and problem solving.
• Maintain SLAs through proactive issue detection and reporting.
• Be proactive and drive process improvements.

Skills

Network troubleshooting

Rack mounting

Cable management

Documentation

Education

High School Degree or Equivalent

Bachelor's Degree in IT or equivalent

Tools

Cisco

Juniper

Palo Alto Networks

AWS

Azure

Google Cloud

Job description

Job Description

As a Smart Hands Field Service Specialist, you set-up, configure, troubleshoot, repair and maintain customer’s IT systems. You will ensure quick and accurate diagnoses to resolve customer issues. You will be the front line in operating reliable and secure infrastructure when it comes to overseeing the entire life cycle of a rack. This position requires a flexible schedule and up to 80% travel with ability to work on nights and weekends.

Responsibilities

• Responsible for all tasks associated with planning and tracking capacity, mounting network equipment while adhering to best practices, industry standards, and manufacturer requirements Implementation of network and security technologies
• Work as Smart Hands support with Network Engineer to decommission, install, cable, label, test, and troubleshoot various types network equipment (Switches, Routers, Servers, Wireless Access Points, PDUs)
• Aid in arranging routers, hubs, install support structures, including racks, ladders, and j-hooks, threaded
• Configuration and troubleshooting of devices from various OEMs including Cisco, Juniper, Palo Alto Networks, etc.
• Participate and contribute in meetings involving design, architecture, deployment and change control
• Collaborate with teams across technologies and departments
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Be biased to act in the absence of direction or support
• Improve effectiveness through process innovation

Qualifications

• High School Degree or Equivalent required; Bachelors Degree - IT or equivalent preferred
• Relevant OEM certifications for major OEMs. Preferred ones are Cisco, Juniper and Palo Alto Networks. CCNA certification preferred
• 2 years required, 3+ years preferred, strong working knowledge of server systems, network protocols, storage platforms, and other related technologies
• 2 years required, 3+ years preferred, experience working in a Data Center environment: racking & stacking equipment, cable management and/or structured cabling
• 2 years of expertise with a minimum of 3 top tier technology vendors such as Cisco, Arista, Juniper, Palo Alto Networks, Fortinet, Checkpoint, Vmware, Aruba, Mist, Silverpeak
• 2 years working knowledge and experience with at least one Public Cloud – AWS, Azure or Google Cloud, specifically networking in the public cloud
• 2 years of experience in a post sales/ deployment capacity
• Knowledge and experience with Firewalls and VPN devices, specifically with Cisco, PAN and Fortinet
• Knowledge and experience with enterprise networking infrastructure, wireless and data center networking
• Knowledge and experience with at least one SD-WAN solution either Cisco, Vmware or Silverpeak
• Understand the customer’s business drivers and how to map these to a public, private, hybrid or multi-cloud solution
• Flexible schedule; ability to work nights and weekends
• Knowledge of Copper (CAT5, CAT6) and Fiber Optic cabling, basic testing, and labeling standards preferred
• Data center power infrastructure (PDU, UPS, Grounding, Etc.) preferred
• Able to read and update a rack diagram and perform site surveys preferred
• Able to read network port mapping preferred
• Understand hardware for wireless networks. IE able to mount and cable Wireless Access Points preferred
• Ability to travel up to 80%

Onsite

Compensation Details: $28.26 - $36.73 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.