Small Parts Lead

MasterSpas Jobs; Fort Wayne (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

Short-term Disability

Life Insurance

Retirement Savings

Employee Assistance Resources

Professional Development

Job summary

MasterSpas in Fort Wayne, IN is seeking a hands-on Small Parts Lead to direct the daily operations of the Small Parts Department. You will manage a team responsible for accurate picking, packing, and shipping while maintaining inventory integrity and efficient workflows.

You will collaborate with Customer Service, Purchasing, and Inventory Control to keep orders moving and solve problems that prevent delays. A proven leader with strong organizational skills will thrive here.

Qualifications

• Experience leading a warehouse + parts or order fulfillment team.
• Clear expectations around accuracy, safety, and customer service.
• Strong organizational skills and ability to manage multiple priorities.
• Familiarity with warehouse tech and Excel.

Responsibilities

• Oversee daily operations of the Small Parts Department to fulfill orders accurately, efficiently, and on time.
• Lead and develop the team; coordinate workload and shipping priorities; coach and support team members.
• Ensure orders are picked, packed, and shipped on schedule; communicate with Customer Service about availability and backorders.
• Maintain inventory accuracy; manage receipts, transfers, and adjustments; partner with Inventory Control on variances.
• Resolve shipping problems by coordinating with carriers and investigating delays or damages.
• Create and maintain standardized processes to improve small parts operations and warehouse organization.

Skills

Team leadership

Warehouse operations

Inventory control

Problem solving

Multi-priority management

Communication

Excel

Outlook

Sage 100

Microsoft Dynamics

FedEx Ship Manager

Dynamic Ship

Tools

Sage 100

Microsoft Dynamics

FedEx Ship Manager

Dynamic Ship

Job description

Lead the Team That Keeps Customers Moving.

When a customer needs a replacement part, it usually means something they rely on is not working the way it should.

They may be waiting on a pump, control, fitting, or another small component that makes a big difference. Behind every accurate order and on-time shipment is a team making sure the right part gets to the right person as quickly as possible.

As the Small Parts Lead at MasterSpas, you will lead that team.

This is more than a warehouse leadership role. You will connect Customer Service, Inventory, Purchasing, Shipping, and the Replacement Parts team to solve problems, keep orders moving, and help customers get back to enjoying their MasterSpas products.

If you enjoy leading people, organizing moving pieces, and improving the way work gets done, this is an opportunity to make a visible impact every day.

What You’ll Do

You will oversee the daily operations of the Small Parts Department, helping your team fulfill customer orders accurately, efficiently, and on time.

Lead and Develop Your Team

• Coordinate the team’s daily workload and shipping priorities.
• Coach, train, and support team members so they can perform confidently and successfully.
• Set clear expectations around accuracy, accountability, safety, and customer service.
• Build a work environment where people communicate, take ownership, and support one another.

Make Sure Customers Get the Right Parts

• Ensure orders are picked, packed, and shipped accurately and on schedule.
• Communicate proactively with Customer Service about availability, backorders, and order status.
• Keep the customer experience in mind—even when your work happens behind the scenes.

Keep Inventory Accurate

• Monitor inventory levels and communicate replenishment needs to Purchasing.
• Manage inventory receipts, transfers, and adjustments within Sage.
• Partner with Inventory Control to investigate variances and maintain accurate records.
• Use spreadsheets, reports, and warehouse systems to understand what is happening and what needs attention.

Solve Shipping Problems

• Coordinate with FedEx and other carriers to support successful deliveries.
• Investigate damaged shipments, delays, missing packages, and other discrepancies.
• Look beyond the immediate problem to help prevent it from happening again.

Improve the Operation

• Help create and maintain standardized processes for the small parts operations.
• Look for improvements in warehouse organization, inventory control, and shipping.
• Turn recurring frustrations into better systems.

What We’re Looking For

We’re looking for someone who can lead people while also staying close to the work. You understand that leadership is not just assigning tasks. It is creating clarity, helping people improve, and making sure the team has what it needs to succeed.

You Will Likely Be Successful If You

• Have experience leading, coaching, or motivating a team.
• Understand warehouse operations, inventory control, logistics, or order fulfillment.
• Are highly organized and able to manage multiple priorities.
• Communicate clearly with both warehouse employees and office teams.
• Enjoy investigating problems and finding practical solutions.
• Are comfortable working with Excel, Outlook, and warehouse technology.
• Have experience with Sage 100, Microsoft Dynamics, FedEx Ship Manager, Dynamic Ship, or similar systems—or can learn new software quickly.
• Are willing to step in, help the team, and work overtime when business needs require it.

What Sets You Up For Success

The strongest Small Parts Lead understand that small details can have a big impact.

They Are

• Customer-focused, even when they do not interact directly with every customer.
• Organized enough to keep orders, inventory, shipping, and people moving together.
• Calm under pressure when priorities shift or a shipment goes wrong.
• Accountable and willing to own problems through resolution.
• Supportive leaders who teach, coach, and work alongside their team.
• Process-minded and always looking for a smarter way to get the job done.

What You Can Expect

This is a hands-on leadership role where you will see the results of your work every day.

You Can Expect

• The opportunity to lead and develop a warehouse team.
• A role that combines leadership, inventory, logistics, problem-solving, and customer support.
• Daily collaboration with Customer Service, Purchasing, Inventory Control, RMA, and Warehouse Operations.
• The ability to improve processes rather than simply work around the same problems.
• A stable company that manufactures its products in the United States and helps customers around the world Live Life Better.
• Benefits for eligible full-time employees, including medical, dental, and vision coverage; voluntary short term disability, company-paid basic life and AD&D insurance; retirement savings opportunities; employee assistance resources; and professional development support.

Job Type

Full Time

Schedule

Monday–Friday schedule from 7:00 a.m. to 3:00 p.m.

Compensation