Small Format Team Leader

Roundel; Philadelphia (Philadelphia County); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid time off

401(k)

Job summary

Target is seeking a Senior Small Format Team Leader to ensure guest experience excellence and efficient operations in our smallest format stores. You will lead hourly team members, drive performance, and execute merchandising and pricing plans to meet store goals.

This role emphasizes coaching, training, and a strong focus on guest service fundamentals, accuracy in pricing, stock, and safe, compliant store operations. A high school diploma and retail leadership experience are preferred.

Qualifications

• Guest service fundamentals and experience building a guest-first culture across the store.
• Strong retail operations knowledge including pricing, promotions and stock management.
• Experience leading a team of hourly associates, including interviewing, coaching and development.
• Ability to plan daily/weekly workload to support business priorities and goals.
• Comfort with teaching and coaching teammates and driving engagement.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member is trained and delivers Target's guest experience commitments.
• Observe performance, provide feedback, and coach for improvement.
• Review metrics to identify gaps and drive actions that improve outcomes and guest experience.
• Plan merchandising and pricing workload to achieve department and store goals.
• Lead and develop team members in backroom and sales floor areas, ensuring inventory accuracy.

Skills

Guest service fundamentals

Team leadership

Planning workload

Process improvements

Training and coaching

Inventory accuracy

Effective communication

Education

High school diploma or equivalent

Job description

The starting pay range for this position per hour is $23.50 - $25.50. The full pay range for this position per hour is $23.50 - $39.95 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SMALL FORMATS

We enable a consistent experience for our guests by ensuring product is in stock, available and accurately priced and signed on the sales floor in our smallest format stores. Experts of operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career.

The role of a Small Format Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first culture across the store
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Small Format Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach team members on expectations to deliver the service standard.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
• Be an expert of operations, accuracy, process and efficiency
• With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
• With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
• Evaluate candidates for open positions and develop a guest‑centric team Participate in team onboarding and learning.
• With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
• With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• As a key carrier, follow all safe and secure training and processes.
• Regularly assume store‑level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
• Address all store emergency and compliance needs.
• Support guest services such as back‑up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

WHAT WE ARE LOOKING FOR

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude towards all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast‑paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary Although the role is full‑time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive‑Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Benefits Eligibility

Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.

Our Benefits

Our Benefits We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well‑being and beyond at https://corporate.target.com/careers/benefits.

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.