Small Engine Parts and Sales Associate Full-Time

E&H Hardware Group, LLC; Westlake (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Stihl Advocate training program

Health, dental, vision, and 401(k) for

Paid time off and holiday pay

Employee discounts and career growth

Locally owned, family-operated with a,

Job summary

E&H Ace Hardware in Ohio seeks a Small Engine Parts and Sales Associate to assist customers with small engine equipment, support sales and rental operations, and keep the sales floor inviting and well organized.

You will build product knowledge, recommend items based on local needs, and collaborate with the Sales Manager on vendor choices and marketing updates while maintaining high customer service standards.

Qualifications

• Satisfactory background check prior to employment.
• Willingness to complete Stihl Advocate training within 1 year (overnight training stays required).
• 3–5 years sales experience preferred, especially in power equipment sales.
• Open to training candidates with strong mechanical aptitude.

Responsibilities

• Assist customers in selecting and purchasing or renting small engine equipment.
• Process sales and rental transactions following company policies.
• Maintain sales floor appearance, signage, pricing, and product displays.
• Stay current on product knowledge to assist customers.
• Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations.
• Contribute to pricing strategies balancing sales volume, loyalty, and costs.
• Work independently and address tasks proactively.
• Follow ethical business practices and resolve customer complaints.

Skills

Customer needs assessment

Multitasking

Customer service

Communication

Physical stamina

Education

High school diploma

College degree preferred

Tools

Stihl Advocate training

Job description

E&H Ace Hardware is looking for a motivated Small Engine Parts and Sales Associate to join our team. In this role, you’ll assist customers with their small engine equipment needs, support sales and rental operations, and maintain a well-organized and inviting sales floor. This position blends customer service, product knowledge, and sales responsibilities, with a focus on providing tailored solutions for small engine equipment and accessories.

What You’ll Do:

Sales Support

• Assist customers in selecting and purchasing or renting small engine equipment
• Respond promptly to customer inquiries via in-person, phone, and email
• Accurately process sales and rental transactions, following company credit policies
• Maintain sales floor appearance including signage, pricing, point-of-sale materials, and product displays
• Stay current on product knowledge to effectively assist customers
• Recommend products based on local customer needs and buying habits
• Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations
• Contribute to pricing strategies balancing sales volume, customer loyalty, and costs
• Work independently and proactively address tasks as needed

Department & Customer Relations

• Follow ethical business practices
• Address and resolve customer complaints to maintain satisfaction and reduce expenses
• Adhere to safe work practices and company policies
• Use good judgment and professionalism in problem-solving and handling difficult situations

What You’ll Bring

• Strong ability to understand customer needs and recommend appropriate equipment
• Excellent multitasking skills and ability to work well under pressure
• Outstanding customer service and communication skills
• Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts

Requirements

• Satisfactory background check prior to employment
• Willingness to complete Stihl Advocate training within 1 year (overnight training stays required)

Education & Experience

• High school diploma required; college degree preferred
• 3-5 years sales experience preferred, especially in power equipment sales
• Open to training candidates with strong mechanical aptitude

Why Join E&H Hardware Group

• Competitive compensation and benefits
• Training and certification opportunities including Stihl Advocate program
• Health, dental, vision, and 401(k) benefits for full-time team members
• Paid time off and holiday pay
• Employee discounts and career advancement opportunities
• Locally owned, family-operated with a focus on community and trust

About Us

E&H Hardware Group operates multiple Ace Hardware stores and specialized service teams throughout Ohio. We are proud to be part of the Ace family, dedicated to building Local Relationships Built on Trust and helping customers succeed with the best products and service.