Small Business Territory Manager - Hybrid

Selective Insurance; Allentown (Lehigh County); On-site; USD 118,000 - 152,000; Full time

Benefits offered by this job

Competitive base salary

Incentive plan eligibility

Health care plans

Retirement plan with company match

Tuition assistance

Job summary

Selective Insurance is seeking a regional leader to manage the success and profitability of small business in the region, supervising Small Business Underwriters and AMS assistants. You will train and coach staff, build agency partnerships, and drive strategic initiatives aligned with corporate goals.

Responsibilities include guiding underwriting adherence, working with field managers to meet regional budgets, and ensuring high-quality service and outcomes for agents and customers.

Qualifications

• College degree with 6 years Underwriting, Agency Management, Marketing, or Field Underwriting experience.
• The following experience is preferred; 3 years Supervisory, 1 year Loss Control, and 1 year Claims.

Responsibilities

• Promotes the development and production of profitable business through supervision, training, coaching, and monitoring of small business activities.
• Monitors adherence to underwriting guidelines and provides feedback to Small Business Underwriters/Agents.
• Sets regional financial goals with field operations manager and territory managers.
• Establishes procedures to ensure service standards for the Small Business team.
• Oversees activities to ensure compliance with standards and improves efficiency through technology.
• Supports regional sales meetings and ensures effective communication with agents.

Skills

Leadership

Customer service

Communication

Underwriting knowledge

Sales acumen

Team development

Education

College degree with 6 years underwriting/agency management experience

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Manage the success and profitability of small business within the region and supervise the activities of the Small Business Underwriters responsible for small business production. Manage the AMS Assistants in the region, where applicable, to assure they are appropriately assisting all AMSs in the region. Provide continuous training, coaching, and feedback to the small business underwriters and AMS assistants. Create business partnerships with inside underwriting teams, AMSs and Small Business Corporate staff. Develops strong agency relationships and presence within the region through agency visits and regular contact with key agency staff. Works in conjunction with the Field Operations Manager to set small business regional financial goals and assist in development of agency, marketing and corporate strategies related to small business. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Promotes the development and production of profitable business through the supervision, training, coaching, and monitoring of small business activities and goals.
• Monitors adherence to company underwriting guidelines and provides feedback and guidance to Small Business Underwriters/Agents.
• Works closely with the field operations manager and territory managers in setting and achieving small business budgeted regional financial goals.
• Establishes procedures and controls to ensure accomplishment of service standards for the Small Business team.
• Oversees activities, workflows, and productivity to ensure compliance with company, consumer and technical standards.
• Promotes the use of technology with our agents to improve overall efficiency, productivity and service both internally and externally.
• Works with regional management in preparing and participating in the AMS conference, producer council meetings and regional sales meetings to promote Small Business strategies
• Monitors all small business communications to agents and follows up with Territory Managers and AMSs on the marketing effort and effectiveness of our communication.
• Responsible for automobile travel to agent offices. Must be able to drive an automobile to travel within territory. Car travel represents approximately 20% of employee's time.

Qualifications

Knowledge and Requirements

• Demonstrates superior leadership capability.
• Excellent customer service, networking and relationship building skills.
• Strong communication and presentation skills.
• Ability to develop strong financial, underwriting, marketing, and sales acumen.
• Ability to motivate, lead and develop Small Business Underwriters.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree with 6 years Underwriting, Agency Management, Marketing, or Field Underwriting experience.
• The following experience is preferred; 3 years Supervisory, 1 year Loss Control, and 1 year Claims.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $118,000.00 - USD $152,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.