Small Business Specialist 3 - Lewiston, ID

U.S. Bank; Moscow (ID); On-site; USD 38,572 - 48,216; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Disability insurance

Job summary

U.S. Bank is seeking a customer-focused professional to provide comprehensive financial solutions to small businesses and to grow revenue through proactive relationship management.

The role involves outside prospecting, business development, and collaboration with branch partners to identify client needs and offer tailored banking solutions. The ideal candidate has a strong background in customer service and sales, the ability to navigate bank policies, and excellent communication skills to

Qualifications

• Bachelor's degree or equivalent work experience.
• Three+ years of customer service, consultative sales, and/or prospecting experience.
• Knowledge of applicable bank policies, procedures and support systems.
• Strong written and verbal communication to convey business recommendations.

Responsibilities

• Provide excellent customer service in accordance with U.S. Bank Core Values.
• Offer comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5M.
• Deepen existing customer relationships and develop new opportunities through business development activities.
• Collaborate with branch partners, centers of influence, clients and other business line partners.

Skills

Customer service

Sales experience

Communication

Education

Bachelor's degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities. Combines digital tools with strong human connections to offer solutions to business customers. This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals.

Other responsibilities include account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment. Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients and other business line partners. Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically three or more years of customer service, consultative sales and/or prospecting experience

Preferred Skills/Experience

• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• Basic knowledge of cash flow management and business credit underwriting
• Effective written and verbal communication skills and can convey business recommendations in an effective manner

Location Expectations

This role requires working from a U.S. Bank location five (5) days per week.

Compensation

Total compensation includes a base compensation in addition to eligibility for incentives based on the employee’s production under the applicable incentive plan.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Pay Range: $28.39 - 34.69. U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension. Background checks are conducted consistent with applicable local laws and federal regulations.