Small Business Relationship Banker - Greater Chicago area

U.S. Bank; Addison (IL); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life보험

Short-term and long-term disability

Pregnancy disability and parentalleave

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Small Business Relationship Banker to serve as the primary SBA partner for assigned branches in the Chicago area. The role focuses on deepening client relationships, translating financial information into practical guidance, and delivering comprehensive banking solutions to small businesses with revenues from $500K to $2.5M.

The position requires outside prospecting, meeting targets, and strong CRM discipline, with five days on-site at U.S. Bank locations.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Typically 3+ years in customer service, consultative sales, or small-business banking.
• Experience in discovery, prospecting, solutioning, relationship-building, and risk management.

Responsibilities

• Provide financial solutions to small businesses and manage branch relationships.
• Conduct proactive outreach, pipeline management and cross-sell banking products.
• Maintain CRM discipline and ensure compliant banking practices.

Skills

Structured discovery

Prospecting

Outbound sales

Relationship building

CRM discipline

Regulatory knowledge

Education

Bachelor's degree in Business, Accounting, Finance

Tools

CRM systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Small Business Relationship Bankers demonstrate excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships. They provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million, typically supporting two to three branch locations as a dedicated resource for branch teams. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, disciplined follow-through, and translation of financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations.

This job requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals. Bankers identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade-offs, and next steps. Solutions may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions. The role collaborates with branch partners, centers of influence, clients, and other business line partners, maintains relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value, and balances acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

This position requires National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Basic Qualifications

• Bachelor’s degree in Business, Accounting, Finance, equivalent work experience, or a combination of experience and commensurate training.

• Typically has three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.

• Demonstrates job-related experience aligned to proficient client discovery, prospecting, solutioning, relationship-building, communication, product knowledge, pipeline management, and risk management behaviors.

Preferred Skills/Experience

• Proficient ability to conduct structured discovery conversations that uncover stated and unstated client priorities and frame needs in clear business terms.

• Ability to interpret basic financial information with occasional guidance, recognize common cash-flow dynamics, and connect client goals to standard solutions.

• Experience conducting proactive outreach through outbound calling, networking, referral sources, events, centers of influence, pipeline data, and other business development activities.

• Ability to position core small-business products, services, and digital tools that support growth, efficiency, cash-flow optimization, risk mitigation, and scalability.

• Ability to engage appropriate partners when revenue, credit, risk, or solution complexity requires additional expertise while preserving a coordinated client experience.

• Proven ability to build credible, long‑term relationships with business owners through follow-through, sound judgment, relationship ownership beyond transactions, and a focus on earning referrals.

• CRM discipline, pipeline management, responsible banking practices, and working knowledge of applicable banking laws, regulations, policies, procedures, and support systems.

Location Expectations

This role requires working from a U.S. Bank location five (5) days per week and will support multiple branches in the Chicago, IL footprint.

Total compensation includes a base compensation in addition to eligibility for incentives based on the employee’s production under the applicable incentive plan.

This role has multiple levels. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $35.05 - 42.83

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.