Small Business Account Manager

PandaDoc; Saint Petersburg (FL); On-site; USD 94,500 - 115,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Paid time off including holidays and self-care days

Opportunities to purchase company stock

Job summary

A leading document automation provider is seeking an SMB Account Manager in Saint Petersburg, Florida. In this role, you will drive revenue growth through strategic account management, exceeding sales targets, and collaborating with cross-functional teams. The ideal candidate has 2-3+ years of experience in a quota-carrying role within the SaaS industry and is passionate about delivering exceptional customer experiences.

Qualifications

• 2-3+ years of experience in a quota-carrying Account Manager or Account Executive role.
• Strong computer skills and familiarity with CRM tools.
• Proven ability to exceed sales targets.

Responsibilities

• Drive revenue growth by exceeding NDR targets.
• Partner with Customer Success to ensure client satisfaction.
• Forecast revenue accurately and maintain detailed CRM records.
• Advocate for the product and convey customer feedback to the Product team.

Skills

Quota management

Customer relationship development

Data analysis

Sales forecasting

Proactive problem-solving

Tools

Salesforce

Gong

Slack

SalesLoft

PandaDoc

Job description

Overview

Make a significant impact on our growth! As an SMB Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships with our small to medium-sized business customers (11-200 employees). This team focuses on high-velocity sales, closing deals quickly with SMBs. Our SMB Account Managers thrive in a fast-paced environment and build strong client relationships. They work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business.

It would be awesome if you had: 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry. Strong computer skills; previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience. Proven ability to accurately forecast revenue and contribute to reliable business projections. A consistent track record of exceeding sales targets and achieving measurable results. Familiarity with the SMB market and the unique challenges and opportunities within this segment.

Responsibilities

• Growth & Revenue Generation: Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Customer Success & Retention: Partner closely with the Customer Success team to ensure exceptional customer adoption, proactively address needs, and identify opportunities for growth within organizations. Minimize churn and maximize retention by delivering value and acting as a trusted advisor. Conduct regular account health reviews and communicate the value delivered and future strategies.
• Strategic Account Management: Develop a deep understanding of clients' businesses, challenges, and goals to uncover opportunities for our solution to drive success and foster long-term strategic partnerships. Collaborate with cross-functional teams to ensure seamless experiences and address client needs efficiently.
• Forecasting & Pipeline Management: Provide accurate and timely weekly revenue forecasts to leadership. Maintain meticulous CRM hygiene by updating opportunities and account information to ensure data accuracy and effective sales management.
• Product Advocacy & Feedback: Demonstrate the product's value to SMB customers and communicate feature requests and product insights to the Product team, facilitating necessary meetings.
• Continuous Learning: Participate in ongoing enablement and company-provided training to enhance product knowledge, sales skills, and industry expertise.

About you

• Highly competitive and driven to achieve individual and team goals in a fast-paced environment.
• Analytical and data-driven, with a passion for leveraging insights to identify opportunities and prospect within assigned accounts.
• Adaptable with a growth mindset; embrace new processes and contribute to innovative solutions.
• Self-motivated, directed, gritty, and resourceful with a genuine passion for understanding our product and delivering exceptional customer experiences.
• Excellent written and verbal communication skills; able to articulate value propositions clearly and confidently.
• Ability to work independently while collaborating with diverse teams across different locations.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Nice to have

• 2-3+ years of proven success in a quota-carrying role in SaaS.
• Experience with Gong, Slack, Salesforce, SalesLoft and/or PandaDoc.
• Proven ability to forecast revenue and contribute to reliable business projections.
• Familiarity with the SMB market and its unique challenges.

Company Overview

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the creation, management, and signing of digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com

Company Culture

We are known for work-life balance, kind coworkers, and creative virtual team-bonding events. Pandas are located across the globe, staying connected with technology and a sense of teamwork. We value integrity and transparency, and we sell a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits

Employees may have opportunities to purchase company stock (or receive annual bonuses). Benefits include medical, dental, vision, short- and long-term disability, life insurance, FSA, and 401k plans. Paid time off includes 13.34+ hours per month, 6 self-care days, a birthday PTO day, and 10 company-paid holidays per year.

OTE: $105,000 on a 60/40 split. The annual sales commission is uncapped in accordance with the relevant plan documents.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, disability or other protected status.

Application deadline: 10/30