Sls Associate

ADP, Inc.; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

BGI associates provide customers with a high level of service while continually expanding knowledge of our cycling product line. The role requires teamwork, adaptability, and solid communication skills to support both sales and service tasks.

Employees work varied shifts, with weekend coverage and occasional surges during peak periods such as Labor Day and Expo sales. Multiple assignments may arise, including maintenance and cross-department support.

Qualifications

• High level customer service is expected and encouraged.
• Ability to contribute to profit and sales goals.
• Commitment to continual product knowledge and service techniques.
• Comfort using basic POS functions for transactions and inventory checks.
• Some roles may include assisting in fitness product sales.

Responsibilities

• Meet BGI's customer service standards.
• Support sales generation and profitability.
• Develop product knowledge and customer service techniques.
• Operate POS and verify inventory information.
• Occasionally contribute to fitness product sales.
• Assist with general facility maintenance and restocking.

Skills

Friendly demeanor

Team player

Cycling product knowledge

Willingness to learn

Versatility

Clear communication

Tools

POS systems

Job description

Associates provide customers with a high level of customer service, continually work to develop their knowledge and expertise with our broad product line, and contribute to varying other tasks as needed.

Characteristics

• Friendly and approachable
• Eager to work with a team
• Familiarity with most of our cycling products, interest in learning
• Willing to embrace all types of work
• Solid verbal and written communication

Primary Responsibilities

• Meeting BGI's high standards for customer service.
• Production of profit and sales.
• Continual development of product knowledge and customer service techniques.
• Using basic POS functions for performing transactions and checking inventory information.
• Some associates will be asked to contribute in fitness sales.

Secondary Responsibilities

• Assisting in general facility maintenance, cleaning, and restocking.
• Provide feedback to purchasers about product performance.
• Potential wide variety of other assignments; see below.

Signs of High Effectiveness

• Production of profit and sales
• Excellent feedback from customers
• Clear communication and functional relationships with teammates
• Contribution to secondary job responsibilities

Schedule

Associates work a variety of schedules depending on their situation. All associates are expected to work a minimum of one weekend shift, with remaining shifts divided between evenings and days.

Major surges are to be expected during the Labor Day and Expo sales. Extra weekend shifts will be required occasionally.

Other off-hours events like vendor clinics and company meetings are to be expected intermittently.

Variations in assignment

Associates are reassigned frequently depending on customer traffic and the needs of other departments. Examples of other assignments include: building or pre-building bikes, helping with major maintenance projects, transferring/delivering product and equipment, clerical work, and many more.