Slot Shift Manager - Omaha

WarHorse Casino; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly incentive

Insurance coverage

401(k) with match

Paid time off

Job summary

WarHorse Gaming seeks a Slot Shift Manager to lead the Slot Operations team, drive service quality, and ensure regulatory compliance across daily casino activities. The role emphasizes leadership, guest satisfaction, and adherence to internal controls.

You will manage scheduling, monitor performance metrics, and oversee cash handling while upholding company policies and safety standards in a fast-paced resort setting.

Qualifications

• 3+ years in a leadership role within guest service or a high-volume casino setting.
• Strong organizational, analytical, and problem-solving abilities.
• Committed to guest loyalty and exceptional service.

Responsibilities

• Lead daily Slot department operations and set clear team goals.
• Develop strategies for customer service within Slot Operations.
• Create schedules aligning with service standards and business needs.
• Monitor metrics to identify improvements and growth opportunities.
• Handle jackpots and hand-pays per Internal Controls and SOPs.
• Maintain security of keys, radios, devices, and equipment.
• Ensure compliance with gaming regulations and company policies.

Skills

Leadership experience

Customer service

Organizational skills

Analytical skills

Problem solving

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Slot machine knowledge

Player tracking systems

Job description

Summary

Slot Shift Manager

WarHorse Gaming, a division of Ho-Chunk, Inc.Location: Omaha, NEJob Type: Full-time | Varying schedules based on business needs

Compensation & Benefits

• Salary Range: Salary
• Comprehensive benefits package
  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401(k) with Immediate Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

Accountable – To always do what’s right.

Team-Focused – For inclusive progress.

Innovative – In creating solutions.

Visionary – In our purpose and direction.

Excellence – Through learning and performance.

Position Summary

The Slot Shift Manager is responsible for planning, organizing, and directing daily Slot department operations. This position provides leadership to the Slot Operations Team, establishes performance expectations and goals, monitors department metrics, and identifies opportunities to improve productivity, profitability, and the guest experience.

The Slot Shift Manager also supports a service-focused culture designed to strengthen guest loyalty and brand relationships while ensuring compliance with internal controls, standard operating procedures, gaming regulations, and company policies.

Key Responsibilities

• Lead daily Slot department operations and establish clear expectations and goals for team members.
• Support the development and implementation of effective strategies for managing customer service within Slot Operations.
• Monitor business levels and create schedules that support established service standards and business needs.
• Monitor department metrics to identify opportunities for improvement and growth.
• Process jackpots and manual hand-pays in accordance with property Internal Controls and Standard Operating Procedures.
• Serve as a signatory on hand-paid jackpots as detailed in Internal Controls and Standard Operating Procedures.
• Document and report cash operation transactions in accordance with federal currency reporting and compliance standards.
• Explain various game combinations and payouts with confidence and accuracy.
• Listen and respond to guests in a considerate, professional, and positive manner.
• Take ownership of guest and team member inquiries and follow through to resolution.
• Maintain meticulous security of keys, radios, handheld devices, assigned items, and company equipment.
• Identify and report unsafe practices that do not comply with company safety standards.
• Maintain a professional workplace environment for all team members.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies and procedures.
• Attend all required training sessions and meetings.
• Manage and complete projects in a timely manner.
• Read and understand the WarHorse Responsible Gambling Plan.
• Adhere to regulations prohibiting service to minors and/or intoxicated persons.
• Maintain flexibility in scheduling based on business needs.
• Perform other duties as assigned.

Qualifications & Experience

Required:

• Must be 21 years of age or older.
• High school diploma, General Educational Development (GED) credential, or relevant experience.
• Three (3) years of experience in a leadership capacity within a guest service or customer service-driven industry, preferably in a high-volume, complex resort casino environment.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Demonstrated commitment to guest loyalty and exceptional service.
• Proficiency with Microsoft Office Suite or related software.
• Technical understanding of slot machines and associated components.
• Demonstrated commitment to training and mentoring team members.
• Knowledge of player tracking systems and guidelines consistent with industry standards.
• Ability to maintain compliance with company policies, internal controls, and applicable gaming requirements.

Work Environment & Physical Requirements

• Work is performed in a casino and hospitality environment with regular interaction with guests, team members, and gaming equipment.
• Requires the ability to use radios, handheld devices, mobile devices, touchscreen technology, and other assigned company equipment.
• Requires frequent communication with guests, team members, and leadership.
• Requires the ability to maintain attention to detail while performing cash-handling, gaming, documentation, and operational duties.
• May involve prolonged periods of standing and movement throughout the gaming property.
• May involve exposure to standard casino environmental conditions, including noise and secondhand smoke.
• Ability to perform essential job functions with or without reasonable accommodation.

Schedule

Due to the unpredictable nature of the hospitality and entertainment industry, team members must be able to work varying schedules, including evenings, weekends, holidays, and other shifts, to reflect the business needs of the property.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact.
• Guided by strong NATIVE values and Tribal-owned purpose.
• Career stability and opportunities across diverse industries.
• A collaborative work environment that encourages innovation and professional growth.

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.