Sleep Support Specialist - DFW

inspiremedicalsystemsinc; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

The Sleep Support Specialist role at Inspire Medical Systems focuses on optimizing Inspire Upper Airway Stimulation (UAS) therapy outcomes for implanted systems. The position requires clinical sleep medicine expertise, polysomnography knowledge, and patient care management skills to support therapy success.

The role involves on-site and remote support, travel to customer sites up to 50%, training of new customers, and collaboration with clinical and engineering teams to improve titration

Qualifications

• High school degree or equivalent.
• 1+ year of experience in a sleep laboratory with RPSGT, RST, and/or clinical sleep educator credential.
• 5+ years in sleep medicine in clinic, lab, or DME setting.
• Experience manually scoring and/or interpreting sleep studies.
• Knowledge of PSG software suites.
• Working knowledge of EMR and patient tracking systems.
• Ability to travel up to 50%.
• Ability to work varying hours including overnight sleep studies.
• Meet credentialing requirements.

Responsibilities

• Assist with customer training for Inspire UAS sites.
• Train customers to use the Inspire Programmer System and titration.
• Provide on-site support for UAS titration sleep studies and programming.
• Provide remote support for titration sleep studies.
• Support a therapy line as part of an on-call team.
• Develop long-term relationships with customers for therapy support.
• Adapt to a changing weekly schedule.

Skills

Sleep medicine experience

Customer training

On-site support

Travel willingness

Education

High school degree or equivalent

Associates degree

Tools

PSG software suites

EMR systems

Device programming tools

Job description

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

ABOUT THIS POSITION

The Sleep Support Specialist role is for a highly-trained specialist dedicated to optimizing Inspire Upper Airway Stimulation (UAS) therapy outcomes once the system has been implanted. This position provides expertise and leadership in the areas of clinical sleep medicine, specifically polysomnography, PAP therapy and patient care management and is responsible for performing tasks that will ensure the success of Inspire therapy. Through empiric learning and customer interactions, this position will furthermore aid research and development of Inspire UAS therapy. This position must be based in geographic territory.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Assist with customer training for new Inspire UAS commercial & clinical sites.
• Train new customers to use the Inspire Programmer System.
• Train new customers to use the current Inspire UAS titration algorithm and how to perform Inspire UAS device programming.
• Assist with future development and improvements to the UAS titration algorithm.
• Develop and research new methods to improve training materials to ensure adequate and efficient training of new commercial and clinical sites.
• Provide direct on-site support for Inspire UAS titration sleep studies at night, troubleshooting appointments (day and night), and awake endoscopy and drug-induced sleep endoscopy (DISE) day-time appointments when needed for advanced programming support.
• Provide remote (via internet or phone) support for Inspire UAS titration sleep studies at night and other troubleshooting appointments.
• Assist with coverage of a therapy support phone line as part of an "on-call" coverage team fielding questions from both allied healthcare professionals and patients.
• Develop long term relationships with customers to provide high quality and reliable therapy support services.
• Work within a changing weekly schedule, which is dependent upon numerous factors including upcoming sleep studies and weekly customer support needs.

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• High school degree or equivalent
• Meet one of the following experience requirements:
• 1+ year of experience in a sleep laboratory as either a sleep technologist or an allied health care professional, with the primary responsibility of sleep apnea care and management, along with a Registered Polysomnographic Technologist certification (RPSGT), Registered Sleep Technologist (RST) certification, and/or a clinical sleep educator certification
• 5+ years of experience in the field of sleep medicine, including having worked a majority of time in a sleep clinic, sleep laboratory or durable medical equipment (DME) company.
• Experience manually scoring and/or interpreting sleep studies
• Demonstrated knowledge of at least one polysomnography (PSG) software suite.
• Strong understanding and working knowledge of computer programs related to OSA therapy management (electronic medical record (EMR) system, patient tracking system, polysomnography recording software etc.).
• Demonstrated creative and effective problem-solving skills which will be needed to troubleshoot, and support Inspire UAS titration sleep studies.
• Ability to travel up to 50+%.
• Ability to work varying hours including overnight sleep studies.
• Ability to meet any future credentialing requirements.

Preferred:

• Associates degree
• In depth knowledge of PSG preparation and setup.
• In depth knowledge of Continuous Positive Airway Pressure (CPAP) titration as defined by the American Academy of Sleep Medicine (AASM).
• In depth knowledge of Obstructive Sleep Apnea Syndrome (OSA) pathophysiology, diagnosis, treatment and long-term care management. Knowledge of the most current AASM guidelines: The AASM Manual for the Scoring of and Associated Events.
• Registered polysomnographic technologist certification (RPSGT), Registered Sleep Tec