Sleep Expert - Sales

Mattress Firm Inc.; Temecula (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand Base pay or uncapsd

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience. You will be the trusted sleep authority, sharing product knowledge and supporting omnichannel shopping to place the customer at the center.

You will drive personal sales performance, manage relationships through the purchase journey, and contribute to a dynamic team focused on growth, service excellence, and brand initiatives. The role requires physical readiness to lift 50+ pounds.

Qualifications

• Excellent customer service and communication skills.
• Ability to lift 50+ pounds as part of the role.
• Comfort with meeting sales KPIs and targets.

Responsibilities

• Create an environment where the customer is at the center by building relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships after purchase and assist with delivery reminders and service.
• Be aware of competitors' offerings and promotions.
• Use social media to support brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Product knowledge

Sales performance

Physical stamina

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Location & Eligibility

CALIFORNIA RESIDENTS: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $67,500 to $83,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm is accepting applications until: 10/30/2026. Diverse Candidates are Encouraged to Apply.