Sleep Expert - Sales

Mattress Firm Inc.; Preston Corners (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical/Dental/Vision plans

Paid on-demand pay

Employee discounts

Career growth

Job summary

Mattress Firm Preston Corners, Michigan invites a Sleep Expert to elevate the customer in-store experience with product knowledge and a focus on sales performance. You will build strong relationships, leverage digital tools, and drive KPIs while supporting omnichannel initiatives.

You will engage customers, provide expert product guidance, and maintain relationships post-purchase, including delivery reminders and issue resolution. This role emphasizes brand values and exceptional service.

Qualifications

• Must be able to build strong relationships with customers.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs.

Responsibilities

• Elevate the in-store experience as a Sleep Expert and trusted authority.
• Execute Mattress Firm selling programs using digital tools.
• Support a seamless omnichannel experience and engage customers.

Skills

Customer relations

Product knowledge

Sales KPIs

Omnichannel

Digital tools

Communication

Job description

Job Details: The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation: Competitive pay range of $50,000 - $60,000 per year * depending on qualifications and experience.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Now don't fall asleep out there.

Mattress Firm is accepting applications until: 11/12/2026.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus and innovation.

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.