Sleep Expert - Sales

Mattress Firm; Pleasanton (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

On-the-job training

401(k) matching

Mental health resources

Medical/dental/vision

Get paid on-demand

Uncapped commission

Employee discounts

Job summary

Mattress Firm in Pleasanton, CA is hiring a Sleep Expert to guide customers to the right mattress and build lasting relationships. You will provide product knowledge, close sales, and support delivery communications.

This role emphasizes customer service, uncapped commissions, and a 401(k) match. Expect training, performance KPIs, and opportunities to grow within a nationally recognized sleep retailer.

Qualifications

• Experience in retail sales or customer service preferred.
• Ability to explain products and benefits to customers clearly.
• Strong interpersonal skills and goal-oriented mindset.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Job description

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type \"Jobs Hub\" into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn't your typical retail job-achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

• Create an environment where the customer is always at the center by cultivating strong relationships.


• Provide technical and product knowledge information to customers and serve as subject matter expert.


• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.


• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).


• Maintain awareness of the competition, advertisements and services offered by competitors.


• Leverage social media to positively impact brand awareness and increase sales.


• Lift, push, or pull 50+ pounds.

California Residents

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs


• 401(k) with employer matching


• Mental health and life resources


• Medical, dental, prescription, and vision plans


• Get paid on-demand


• Base pay or uncapped commission


• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $62,000 to $76,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm is accepting applications until: 09/30/2026.