Sleep Expert - Sales

Mattress Firm; Keene (NH); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on mattress

Job summary

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right products. You will use digital tools to support an omnichannel shopping experience, placing the customer at the center of every interaction.

The role emphasizes product knowledge, relationship-building, and achieving sales KPIs while aligning with company values and initiatives. Enjoy growth opportunities and a performance-based pay structure.

Qualifications

• Create an in-store experience centered on the customer
• Provide product knowledge as a sleep authority
• Drive sales performance and KPIs
• Maintain relationships with customers after purchase
• Stay aware of competitor offerings
• Leverage social media to raise brand awareness

Responsibilities

• Create an environment where the customer is at the center by building relationships.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competitor advertisements and services to stay competitive.
• Leverage social media to positively impact brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

May provide support to the following locations as needed:

43 Ash Brook Road, Keene, NH 03431
766 Putney Road, Brattleboro, VT 05301

Important Notice For Internal Applicants Only

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $56,000 - $69,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm is accepting applications until: 09/30/2026.