Sleep Expert - Sales

Mattress Firm Inc.; Hicksville (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical/Dental/Vision plans

On-demand pay

Commission/Base pay

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience at our NY-area locations. You will provide product knowledge, drive sales KPIs, support omnichannel initiatives, and build relationships with customers, including post-purchase follow-up and delivery reminders.

The role requires lifting 50+ pounds and a commitment to staying aware of competitor offerings. We offer benefits such as 401(k) with employer matching, health plans, mental health resources, and flexible earning

Qualifications

• Excellent communication and interpersonal skills.
• Ability to lift 50+ pounds.
• Willingness to learn and meet KPIs.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Provide technical and product knowledge to customers.
• Support omnichannel experience and social media activities.
• Maintain relationships post-purchase and assist with delivery reminders.

Skills

Sales mindset

Product knowledge

Customer service

Omnichannel

Social media

Job description

May provide support to stores in Huntington, NY, Huntington Station, NY, Commack, NY, Hicksville, NY and Syosset, NY as needed.

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $54,000 - $66,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Employment Opportunity

EOE/Vet/Disability Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams!

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Diverse Candidates are Encouraged to Apply.

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024!

We are Mattress Firm. And this is what we wake up for.