Sleep Expert - Sales

Mattress Firm; Hanover (York County); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

The role involves building relationships, providing technical product knowledge, driving sales performance and KPIs, and

Qualifications

• Customer-centric approach with strong relationship-building.
• Technical and product knowledge to advise customers.
• Ability to drive sales performance and KPIs.
• Maintain relationships post-purchase and handle issues.
• Awareness of competitors and market offerings.
• Lift 50+ pounds as part of the job.

Responsibilities

• Create an environment where the customer is at the center and build trust.
• Provide product knowledge and act as subject matter expert.
• Drive individual sales and KPI attainment while upholding company values.
• Maintain customer relationships during and after purchase.
• Leverage social channels to support brand and sales goals.

Skills

Customer service

Sales

Tools

Digital tools

Job description

Important Notice For Internal Applicants Only

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $49,000 - $60,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Applications are accepted until: 09/30/2026.

Applicants for Philadelphia Jobs

Please note that you have rights under the Philadelphia Fair Criminal Record Screening Standards Ordinance. Please click the following link for further information about your rights: https://www.phila.gov/documents/fair-chance-hiring-law-poster/. Please also note that any consideration of a criminal background check after a conditional offer of employment is made will be an individualized assessment based on your specific record and the duties and requirements of the specific job.

Diverse Candidates are Encouraged to Apply

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.