Sleep Expert- Sales

Mattress Firm; Greenville (NC); On-site; USD 3,000 - 41,000; Full time

Benefits offered by this job

401(k) employer match

Get paid on-demand

Employee discounts on sleep products

Mental health and life resources

Medical, dental, vision plans

Job summary

Mattress Firm brings a customer-centric sleep education approach to its in-store experience. Sleep Experts guide customers to the right mattress using product knowledge and digital tools, creating an engaging omnichannel environment that centers the customer.

The role emphasizes sales performance, relationship-building, and brand representation. Employees enjoy uncapped commissions and a 401(k) match, along with growth opportunities and benefits like health plans.

Qualifications

• Strong customer service orientation and ability to build relationships.
• Ability to explain product features and recommend solutions.
• Comfort with meeting sales KPIs and using digital selling tools.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and handle reminders or issues.
• Monitor competition and brand advertising to inform customers.
• Leverage social media to boost brand awareness and sales.
• Occasionally lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Omnichannel selling

Social media

Physical stamina

Tools

Digital tools

Job description

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert .
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• L ift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of pay range of $3,000-41,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal Authorization:

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.