Sleep Expert - Sales

Mattress Firm; Colorado Springs (CO); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Mental health resources

Medical plans

Dental plans

Prescription plans

Vision plans

Pay on-demand

Uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking Sleep Experts to help customers find the right mattress and achieve better sleep. You will play a central role in delivering an exceptional in-store experience and driving sales through uncapped commissions and a 401(k) match.

The role emphasizes customer service, product knowledge, and strong relationships, with opportunities for growth within the team and company-wide initiatives.

Qualifications

• Experience in retail sales and delivering excellent customer service.
• Ability to articulate product benefits and sleep solutions to customers.
• Maintain relationships with customers during and after purchase.

Responsibilities

• Create an environment where the customer is at the center by building relationships.
• Provide product knowledge and serve as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships with customers after purchase and send delivery reminders.
• Monitor competitors and market offerings to stay informed.
• Leverage social media to enhance brand awareness and drive sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales experience

Relationship building

Product knowledge

Team collaboration

Lifting 50+ lbs

Job description

Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $64,000 to $78,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.