Skincare Concierge — Flexible Schedule & Growth

Ulta; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Ulta Beauty is seeking a Skin Care Consultant (SCC) in Nashville to maximize skin category sales by engaging guests, guiding them to ideal products, and maintaining store standards. You’ll support the Experience Manager in delivering exceptional service, organizing events, and driving guest loyalty through informed product demonstrations.

The role requires knowledge of skin needs, a passion for beauty, and strong guest service skills.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Demonstrate significant competency in sales, products, and service.
• Demonstrate a passion for skin care, solution‑oriented products, and consultative selling.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast‑paced environment.
• Strong communication skills.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, retail shrink and omni‑channel sales, with a specific focus on the skin care category as set by Ulta Beauty.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Routinely perform skincare analysis and product demonstrations with guests to drive sales and the guest experience.
• Book appointments for, and support the execution of, services and in‑store events that deliver an unrivaled guest experience while delivering on skin care sales goals.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Drive sales by keeping assigned work area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards.
• Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Skills

Sales skills

Skin care knowledge

Customer relationships

Communication

Teamwork

Education

High school diploma (preferred)

1 year relevant experience

Job description

Ulta Beauty is seeking a Skin Care Consultant (SCC) in Nashville to maximize skin category sales by engaging guests, guiding them to ideal products, and maintaining store standards. You’ll support the Experience Manager in delivering exceptional service, organizing events, and driving guest loyalty through informed product demonstrations.

The role requires knowledge of skin needs, a passion for beauty, and strong guest service skills.