Ski Hardgoods Expert & Demo Specialist

Mountain Capital Partners; Flagstaff (AZ); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Industry discounts on top ski/snow/boh

Demo program access

Ski pass / mountain access

Internal commission system

Training and certification

Job summary

Mountain Capital Partners in Flagstaff, AZ is seeking a Seasonal Retail Hardgoods Expert based at the Agassiz Pro Shop. You will provide best-in-class customer service and serve as an authority on ski/snowboard hardgoods, rental setup, and our on-mountain demo program.

You will maintain a guest-ready shop, guide guests on terrain and resort services, and assist with selling tickets and season passes with support from guest services.

Qualifications

• Top notch customer service skills.
• Enthusiastic about skiing, snowboarding, and the outdoor mountain lifestyle.
• Previous retail, rental, or customer service experience preferred.
• Strong communication and problem-solving skills.
• Willingness to attend Guest Service Training to better assist guests with issues, resort credits and season passes.
• Willingness and ability to become tech certified for ski/snowboard setup (training provided).
• Detail-oriented with a proactive approach to shop cleanliness and organization.
• Flexible schedule, including weekends and holidays during peak season.
• Prior experience with ski/snowboard tuning or demo programs is a plus.

Responsibilities

• Deliver exceptional, expectation-exceeding customer service with a welcoming and knowledgeable presence.
• Develop and maintain expert-level understanding of all ski and snowboard hardgoods brands and models we carry, including their technologies and ideal uses.
• Assist guests in selecting equipment that suits their skill level, goals, and preferences.
• Become certified to set up, adjust, and inspect rental skis and snowboards used in our demo program (training provided).
• Help manage and maintain the demo fleet by inspecting equipment for damage, wear, or necessary maintenance.
• Maintain a clean, organized, and well-stocked retail space, taking initiative to ensure product displays and workstations are guest-ready at all times.
• Demonstrate working knowledge of the mountain and resort, including current conditions, trail recommendations, lift operations, lessons, and other services to help guide guest decisions.
• Complete opening and closing checklists daily.

Skills

Customer service

Ski/snowboard knowledge

Retail/rental experience

Communication

Problem-solving

Flexible schedule

Job description

Mountain Capital Partners in Flagstaff, AZ is seeking a Seasonal Retail Hardgoods Expert based at the Agassiz Pro Shop. You will provide best-in-class customer service and serve as an authority on ski/snowboard hardgoods, rental setup, and our on-mountain demo program.

You will maintain a guest-ready shop, guide guests on terrain and resort services, and assist with selling tickets and season passes with support from guest services.