SIU Field Investigator - National General

National General Insurance; Little Rock (AR); In loco; USD 62.000 - 118.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly connectivity reimbursement

Work-from-home flexibility

Descrizione del lavoro

National General Holdings Corp. is seeking an experienced SIU Desk Investigator to join a growing team in Arkansas.

This field-based role conducts complex fraud investigations across Auto, Homeowners, and Specialty Lines, requiring prior investigative experience and SIU background. The role involves making highly complex claim decisions, supervising vendor relationships, and conducting thorough site inspections while protecting customers and the business from potential fraud.

Competenze

• Prior investigative experience is required, with a strong preference for candidates with an SIU background.
• Experience identifying, investigating and resolving suspicious claims is desired.
• Field-based role supporting the Arkansas state territory; travel may be required.

Mansioni

• Oversees file quality Investigative Consultant.
• Makes claim decisions regarding highly complex investigations, and pursues restitution.
• Manages vendor relationships and oversees performance.
• Conducts highly complex online data searches, research, and evaluation.
• Investigates highly complex multi-discipline and ECL claims that may be fraudulent.
• Reviews investigations with fraud outcomes to validate denial when appropriate.
• Performs highly complex site inspections at body shops, medical clinics, loss locations, etc.
• Manages customer communications and resolves concerns or issues.
• Uses analytic tools to identify claims for investigation and evidence of fraud.
• Documents notes in the claim system detailing evaluations and decisions.

Conoscenze

Analytical Thinking

Crime Scene Investigations

Critical Thinking

Decision Making

Fraud Investigations

Investigative Interviewing

Law Enforcement

Special Investigations

Surveillance

Time Management

Descrizione del lavoro

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Put your investigative skills to work uncovering the facts behind complex insurance claims. As an SIU Desk Investigator, you’ll conduct detailed investigations, analyze claim information, identify potential fraud indicators, and gather the information needed to reach well-supported conclusions. You’ll use critical thinking, effective interviewing, research, and analytical skills to connect details and resolve questions that may not have an obvious answer. Whether analyzing information or conducting investigative work in the field, you’ll play an important role in helping ensure claims are handled appropriately while protecting customers and the business from potential fraud.

We are seeking an experienced SIU Investigator to join our growing team! This field-based role supports the Arkansas state territory and is responsible for conducting complex fraud investigations across multiple lines of business, including Auto, Homeowners, and Specialty Lines. Prior investigative experience is required, with a strong preference for candidates with an SIU background and demonstrated experience identifying, investigating, and resolving suspicious claims. This opportunity is open to candidates located anywhere in Arkansas.

Key Responsibilities

• Oversees file quality Investigative Consultant
• Makes claim decisions regarding highly complex investigations, and pursues restitution
• Manages vendor relationship and oversees vendor performance
• Conducts highly complex online data application searches, research, and evaluation
• Conducts thorough investigations of highly complex, multi-discipline claims and excess coverage liability (ECL) claims that are potentially fraudulent to determine if payment is warranted
• Reviews investigations with fraud outcomes to validate whether denial is appropriate
• Conducts highly complex site inspections, including body shops, medical clinics, loss locations, etc.
• Manages, researches, and resolves highly complex customer communications, concerns, conflicts or issues
• Utilizes analytic tools or SIU field intelligence to identify highly complex claims for investigation and/or for support in the evidence of the fraud and damages
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

#LI-KR1

Analytical Thinking, Crime Scene Investigations, Critical Thinking, Decision Making, Fraud Investigations, Investigative Interviewing, Law Enforcement, Special Investigations, Surveillance, Time Management

Compensation

Base compensation offered for this role is:
Special Investigative Unit Consultant II: $62,100 - $105,300
Special Investigative Unit Sr Consultant I: $68,500- $117,700
Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.