SIU Director

CNA Insurance; Brea (CA); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance seeks an experienced leader to head an internal investigations unit and oversee SIU vendor partners. The role drives fraud-related business results and relies on advanced knowledge of insurance, claims handling, and risk assessment.

The candidate brings a minimum of ten years directing investigations in insurance or related fields, plus strong communication and strategic thinking. This position requires coordinating with senior management and external partners.

Qualifications

• Bachelor's degree or equivalent professional experience; advanced degree preferred.
• Professional certification in fraud investigations (CFE, CIFI, FCLS, FCLA or similar) strongly preferred.
• Minimum of ten years of experience conducting or directing investigations in insurance fraud, law enforcement, civil or criminal litigation, or similar field.

Responsibilities

• Lead and direct activities of internal special investigations unit and SIU vendor service providers.
• Accountable for managing and driving business results through oversight of teams responsible for suspected fraud.
• Collaborate with senior management on matters requiring high technical knowledge and expertise; operate within defined authority.

Skills

Leadership

Investigations

Fraud analytics

Stakeholder management

Communication

Project management

Proactive problem solving

Education

Bachelor's degree

Fraud certification (CFE/CIFI/FCLS/FCLA)

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Leads and directs activities of internal special investigations unit and SIU vendor service providers. Accountable for managing and driving business results through oversight of teams responsible for suspected fraud. In conjunction with senior management, works within the limits of authority on matters requiring a high degree of technical knowledge and expertise. Has line of business, regional, industry segment, or company-wide scope of responsibility.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Skills, Knowledge And Abilities

• Ability to effectively lead, coach and develop an investigations group consisting of multiple layers, and effectively manage external service providers.
• Technical and business management acumen; advanced claims investigations and resolution skills; advanced knowledge of insurance and claims handling principles, practices, and procedures.
• Technical and business management acumen; advanced underwriting investigation and risk assessment skills; advanced knowledge of underwriting principles, practices, procedures, and insurance operations.
• Excellent communication, negotiation, and presentation skills with the ability to effectively interact with internal and external business partners at all levels.
• Excellent analytical and problem solving skills, with the ability to simultaneously manage multiple projects and teams.
• Ability to deal effectively with ambiguous situations and issues.
• Creative thinker; embraces diverse and innovative ideas to solve problems.
• Proven ability to achieve results by taking a proactive long-term view of business goals and objectives.
• Proficiency with Microsoft Office Suite and business software.
• Acts with a sense of urgency to advance priorities of the organization.
• Helps others to excel through collaboration and building strong relationships.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.

Education and Experience

• Bachelor's degree or equivalent professional experience; advanced degree highly desired.
• Professional certification or designation related to fraud investigations strongly preferred (e.g., CFE, CIFI, FCLS, FCLA, or similar).
• Minimum of ten (10) years of experience conducting or directing investigations in the area of a) insurance fraud, b) law enforcement, c) civil or criminal litigation, or d) similar field.
• Experience managing or supervising others preferred.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]