SITECH Branch Manager

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

MacAllister Machinery Co., Inc. in Indianapolis seeks a Branch Manager to oversee branch operations, personnel, and financial performance. You will drive revenue growth, ensure customer and employee satisfaction, and maintain safety standards.

Responsibilities include managing daily operations, budgeting, leading a high-performing team, improving shop operations, and safeguarding assets while delivering strong, measurable results for the branch.

Qualifications

• Must have high school diploma.
• 5+ years in the construction technology industry with leadership experience.
• Proven P&L accountability with sustained revenue and profitability targets.

Responsibilities

• Manage and oversee the day-to-day performance and facility operations, including building maintenance, revenue, gross margin, expenses, and cash flow, to achieve annual financial goals.
• Monitor and administer the branch budget, maintaining accountability for meeting revenue and profitability targets.
• Manage local and regional accounts and support activities for strategic accounts; resolve routine warranty and claims issues within policy; escalate complex cases as needed.
• Execute strategies that improve shop operations, logistics, administration, and customer service.
• Onboard, coach, and develop branch employees; set goals, provide feedback, and build a strong talent pipeline.
• Foster a safe, positive workplace by championing safety standards and promptly resolving customer issues.
• Oversee work-order flow and fill in when needed.
• Ensure efficient utilization of company assets through inventory and equipment management and disciplined practices.
• Share best practices across branches to strengthen teamwork and ensure high-quality operations.
• Identify and drive process improvements and market-share growth with leadership.
• Perform regular walk-throughs and operational reviews to monitor morale, safety compliance, and branch health.
• Serve as the primary escalation point for customer and operational issues.

Skills

Leadership

P&L accountability

Operations management

Customer service

Safety compliance

Education

High school diploma

Job description

The Branch Manager is responsible for overseeing the branch’s operations, personnel, and financial performance. This role is crucial in driving revenue growth, ensuring customer and employee satisfaction, and maintaining safety standards. The Branch Manager safeguards company assets and nurtures an engaged, high-performing team, all in alignment with MacAllister’s credo card and vision.

Position Duties/Responsibilities

• Manage and oversee the day-to-day performance and facility operations , including building maintenance, revenue, gross margin, expenses, and cash flow, to achieve annual financial goals.
• Monitor and administer the branch budget, maintaining accountability for meeting established revenue and profitability targets within defined guidelines.
• Manage local and regional accounts and support activities for strategic accounts as assigned. Resolve routine warranty and claims issues within policy. Document and escalate complex or high value cases to company experts or upper management. Maintain clear customer communication and meet response and cycle time targets.
• Execute strategies that improve shop operations, logistics, administration, and customer service.
• Onboard, coach, and develop branch employees; set clear goals, provide feedback, and build a strong talent pipeline.
• Foster a safe, positive workplace by championing safety standards and resolving customer issues promptly to protect goodwill.
• Oversee work-order flow and fill in when needed.
• Ensure efficient utilization of company assets through tight inventory and equipment management, facility upkeep, and disciplined practices.
• Share best practices across branches and divisions to strengthen teamwork and ensure consistent, high-quality operations.
• Identify and drive process improvements, new business opportunities, and market-share growth with leadership.
• Perform regular walk-throughs and operational reviews to keep a pulse on team morale, safety compliance, and branch health.
• Serve as the primary escalation point for customer and operational issues, resolving matters with moderate to high financial impact.
• Carry out additional projects or initiatives assigned by leadership.

Supervisory Responsibilities

• Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Responsible for recruiting, hiring and disciplining employees. May be responsible for directing the work of first-line supervisors.

Position Requirements

Required

• High school diploma
• 5+ years in the construction technology industry with leadership experience
• Proven P&L accountability with sustained performance for revenue and profit targets at moderate levels.

Preferred

• 7+ years leadership experience, leading Trimble service and/or parts operation
• 10+ years in the construction technology industry
• Lean/Continuous improvement certification (Green Belt)