SITEC3 - Systems Administrator - NCR

Peraton; Arlington (VA); On-site; USD 104,000 - 166,000; Full time

Job summary

Peraton is seeking Systems Administrators to support the SITEC-3 EOM contract at our Arlington, VA location. You will help maintain NetOps, systems, and end-user support worldwide 24x7x365, with responsibilities including PKI, VTC maintenance, ITSM incident handling, and secure mobility solutions.

The role requires DoW TS/SCI clearance, experience with government IT systems, and willingness to travel within NCR and to Tampa for training.

Qualifications

• Extensive IT experience required: 12 years with HS diploma; 10 years with an associate; 8 years with a bachelor’s degree.
• Active DoW TS/SCI clearance required.
• DoW 8140 Work Role Code 451 at Intermediate level or higher.
• Excellent oral and written communication; customer-focused service attitude.
• Willingness to travel up to 20% within NCR and be able to switch between Mark Center and Pentagon; travel to Tampa for training.

Responsibilities

• Install, configure, upgrade, maintain, troubleshoot, and remove IT hardware and software.
• Administer user accounts and access permissions; manage shared-file access.
• Manage PKI, certificates, CAC PIN resets, and local registration authority functions.
• Test, maintain, and troubleshoot desktop VTC systems; support VIP events.
• Monitor and troubleshoot VTC sessions and messaging services (email/chat).
• Create, update, route, track, and escalate incidents using ITSM tools.
• Diagnose and resolve end-user hardware/software/OS issues; reimage as required.
• Escalate unresolved incidents to internal teams or vendors.
• Support CSfC capabilities and secure mobility/remote-access solutions.

Skills

Problem-solving

Analytical thinking

Communication skills

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

PKI

CAC PIN

ITSM tool

Job description

Responsibilities

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located in Arlington, VA.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Systems Administrators provide various project management, technical, and administrative support for assets employed at approved global locations and support the development of policies and procedures. They must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of the Government’s systems’ hardware and software.

Duties include but are not limited to:

• Install, configure, upgrade, maintain, troubleshoot, and remove authorized IT hardware, software, and end-user systems.
• Administer user accounts, access permissions, shared-file access, and related system services.
• Manage Public Key Infrastructure (PKI), certificate, token, Common Access Card (CAC) PIN reset, and local registration authority functions.
• Test, maintain, and troubleshoot desktop video teleconference (VTC) systems.
• Monitor and troubleshoot VTC sessions, including VIP-supported events.
• Support messaging and collaboration services, including email and chat.
• Create, update, route, track, and escalates incidents and service requests using the approved IT Service Management (ITSM) tool.
• Diagnose and resolve end-user hardware, software, operating system, peripheral, and connectivity issues; reimage systems as required.
• Escalate unresolved incidents to the appropriate internal support team or vendor.
• Install, relocate, upgrade, modify, reconfigure, troubleshoot, and support the authorized disposition of IT hardware and software.
• Support Commercial Solutions for Classified (CSfC) capabilities and other authorized secure mobility and remote-access solutions.
• Diagnose and resolve end-user hardware, software, operating system, peripheral, and connectivity issues; reimage systems as required.
• Administer user accounts, maintain shared-file access permissions, and support approved access-management activities.

Qualifications

Qualifications:

• Minimum experience requirements: 12 years with a high school diploma; 10 years with an associate degree; or 8 years with a bachelor’s degree.
• Active Department of War (DoW) Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance required.
• Meet Department of War (DoW) 8140 requirements for Work Role Code 451, Systems Administrator, at the Intermediate level or higher.
• Demonstrate exceptional oral and written communication skills and a positive, customer-focused service attitude.
• Be available for up to 20 percent local travel within the National Capital Region (NCR), including Pentagon, Mark Center, and Crystal City.
• Available to switch work locations between the Mark Center and Pentagon for extended periods.
• Available to travel to Tampa, Florida for training.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.