Site Technician - Motive Power

Concentric, LLC; Napoleon (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Concentric, LLC in the United States is seeking a Site Technician-Motive Power to inspect, maintain, and repair motive power equipment at customer sites and company shops. You will troubleshoot battery and charger systems, perform routine maintenance, and respond to service requests in a professional, safety-conscious manner.

The role reports to the Service Manager and emphasizes punctuality, 5S workspace discipline, and strong communication with customers while developing knowledge of evolving

Qualifications

• High school diploma or GED required; technical or trade school preferred.
• Pass background check and drug screen.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Experience in material handling environment preferred but not required.
• Strong communication, problem solving, and analytical skills.
• Ability to work independently with limited supervision.

Responsibilities

• Inspect, maintain, and repair motive power equipment.
• Perform basic troubleshooting and field/shop repairs.
• Respond to customer needs and report to Service Manager.
• Complete work orders and customer-facing documentation.
• Maintain 5S organized workspace and safe procedures.
• Work independently or with a team and adapt to changing technologies.
• Occasional overtime and emergencies as needed.

Skills

Strong communication

Problem solving

Analytical skills

Time management

Independent work

Customer service

Teamwork

Education

High school diploma or GED

Technical or trade school preferred

Job description

Description

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Site Technician-Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Service Manager and has no direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Utilize all Personal Protective Equipment (PPE), work safely while following all safety requirements, including the completion of monthly safety trainings.
• Perform routine preventative maintenance ensuring compliance with recommended timelines.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and company shops.
• Maintain up-to-date expertise by engaging in ongoing training and continuous learning in response to rapidly changing technologies.
• Ensure timely resolution of client requests with a strong emphasis on professionalism and high-quality customer care.
• Complete all work orders and customer facing documentation while adhering to company expectations.
• Maintain a clean and organized workspace to 5S methodology.
• Work independently and/or with a team in a professional, respectful manner.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• High school diploma or GED, required. Technical or trade school preferred.
• Must pass a background check and drug screen.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Experience in material handling environment is preferred, but not required.
• Strong communication, problem solving, and analytical skills.
• Capable of organizing his/her own work and working independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Can clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Proficient at developing and maintaining strong workplace relationships with an emphasis on customer satisfaction.
• Ability to adapt to a fast-changing environment.
• Willingness to work occasional overtime and/or report for emergencies.
• May need to work various shifts.