Site Support Engineer - Mid

GovCIO; Rosemont (IL); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Site Support Engineer - Senior for onsite roles across multiple locations in the United States, including Illinois. The role leads site IT support, mentors junior engineers, and ensures uptime of IT services.

Candidates must have high school with extensive experience in IT support and readiness for DHS/TSA clearance. This onsite position requires strong leadership, cross-OS expertise, and exceptional communication.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple operating systems.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to support TSA airport staff and regional management.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Ticket management

Mobile device support

Desk-side support

Multi-OS administration

TSA clearance readiness

Communication skills

Education

High School with 6 years experience

Tools

KB documentation

Job description

Bismarck, North Dakota; Rosemont, Illinois; Pueblo, Colorado; Wichita, Kansas; Saint Paul, Minnesota; Orlando, Florida; Warwick, Rhode Island; Charleston, West Virginia

Suitability/Public Trust

On-site only

Information Technology

Overview

GovCIO is currently hiring for a Site Support Engineer - Senior. These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL; Wichita, KS; St. Paul, MN; Billings, MT; Bismarck, ND; Milwaukee, WI; Windsor Locks, CT; Washington, DC; Indianapolis, IN; Hebron, KY; E. Boston, MA; Detroit, MI; Omaha, NE; Manchester, NH; Newark, NJ; Flushing, NY; Jamaica, NY; Latham, NY; Columbus, OH; Philadelphia, PA; Warwick, RI; South Burlington, VT; Charleston, WV; Birmingham, AL; Jacksonville, FL; Miami, FL; Orlando, FL; Atlanta, GA; Kenner, LA; Charlotte, NC; Raleigh, NC; Carolina, PR; Dulles, VA; Anchorage, AK; Burbank, CA; Los Angeles, CA; Oakland, CA; Sacramento, CA; San Jose, CA; Honolulu, HI; Boise, ID; Albuquerque, NM; Las Vegas, NV; Austin, TX; Dallas, TX; DFW Airport, TX; El Paso, TX; Houston, TX; San Antonio, TX; Salt Lake City, UT; Seattle, WA. This will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues

• Mentors junior engineers and implements IT best practices

• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support

• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems

• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies

• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives

• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement

• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.