Site Supervisor / Shift Supervisor

Socket.dev; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Marksman Security in Atlanta is seeking a Site Supervisor (Non-Exempt) to oversee security operations across multiple properties. You will ensure posts are staffed, monitor officer performance, and maintain high levels of customer service and professionalism.

You will lead by example, coach officers, enforce post orders, conduct routine patrols, document incidents, and coordinate coverage for emergencies while ensuring compliance with safety procedures and company policies.

Qualifications

• Minimum 21 years of age and a high school diploma or GED.
• 2–3 years of security experience, preferably in commercial real estate.
• Previous supervisory or lead officer experience.
• Strong leadership, communication and conflict resolution skills.
• Ability to manage multiple sites and priorities during fast-paced shifts.
• Proficient in report writing and basic computer systems (incident reporting, CCTV).
• CPR/AED certification or ability to obtain within 10 days of hire.
• Workplace violence and active shooter training or ability to obtain within 10 days.

Responsibilities

• Supervise all security personnel across multiple properties.
• Ensure posts are staffed; coordinate coverage for call-offs and emergencies.
• Conduct routine patrols and inspections to verify officer performance.
• Act as the primary contact for evening shift operations.
• Provide coaching and guidance to officers; enforce policies.
• Address performance issues and document disciplinary actions.
• Assist in training and onboarding new officers.
• Respond to tenant concerns and security-related issues promptly.
• Document incidents with detailed reports and notify management.
• Complete daily activity reports, shift summaries, and scheduling support.

Skills

Leadership

Communication

Conflict resolution

Shift scheduling

Report writing

Time management

CCTV / access control

Driver's license

Incident documentation

Education

High school diploma or GED

CPR/AED certification within 10 days

Workplace violence training within 10 days

Active shooter training within 10 days

Tools

Incident reporting software

Access control systems

CCTV monitoring

Timekeeping software

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Site Supervisor (Non-Exempt) oversees security operations. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands‑on support while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Supervise all security personnel assigned to their shift across multiple properties.
• Ensure all posts are properly staffed; coordinate coverage for call‑offs and emergencies.
• Conduct routine patrols and site inspections to verify officer performance and property security.
• Act as the primary point of contact for all evening shift security operations.

Personnel Leadership

• Provide direct supervision, coaching, and guidance to security officers.
• Ensure officers adhere to post orders, uniform standards, and company policies.
• Address performance issues and document disciplinary actions when necessary.
• Assist in training and onboarding new officers.

Client, Tenant & Visitor Engagement

• Maintain a visible and professional presence throughout all assigned properties.
• Respond to tenant concerns, service requests, and security‑related issues promptly.
• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms, and disturbances.
• Ensure all incidents are properly documented in detailed, accurate reports.
• Notify management and escalate issues as required.
• Assist with investigations and follow‑up actions.

Administrative Duties

• Complete daily activity reports, shift summaries, and incident documentation.
• Assist with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.
• Safety & Compliance
• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
• Ensure compliance with company policies, local regulations, and property standards.
• Identify and report security risks, hazards, or maintenance concerns.

Required Qualifications:

• Minimum 21 years of age or older.
• A high school diploma or general education degree (GED).
• Minimum 2–3 years of security experience, preferably in Class A or commercial real estate environments.
• Previous supervisory or lead officer experience.
• Strong leadership, communication, and conflict resolution skills.
• Ability to manage multiple sites and priorities during a fast‑paced shift.
• Proficient in report writing and basic computer systems (incident reporting, access control, CCTV).
• Must be CPR/AED certified or able to obtain certification within 10 day of hire.
• Must be Workplace violence trained or able to obtain within 10 day of hire.
• Must be Active shooter trained or able to obtain within 10 day of hire.
• Must have a valid driver’s license and clean driving record.
• As a condition of employment, applicants will be subject to a background and fingerprint investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Preferred Qualifications:

• Experience supervising multi-building or campus‑style properties.
• CPR/First Aid/AED certification.
• Military or law enforcement background (a plus).