Site Supervisor: $31.70/hour

Securitas US Business Unit; Boston (MA); On-site; USD 82,656,000 - 96,432,000; Full time

Job summary

Securitas US Business Unit in Boston, MA is seeking a Security Site Supervisor to oversee Security Officers at client sites, ensure post orders are followed, and coordinate incident response and reporting. The role reports to the Senior Security Manager, requires 2 years retail security experience, strong supervisory and training skills, and flexibility for nights and weekends as needed.

This position offers on-site parking, a Monday–Friday schedule with after-hours coverage, and a focus on

Qualifications

• High School Diploma or GED with 2 years related experience, or equivalent.
• Minimum 2 years experience in retail preferred.

Responsibilities

• Supervise Security Officers and lead personnel at client site(s); ensure post orders followed, rounds completed, and reports filed.
• Coaches and disciplines personnel; documents actions and seeks guidance as needed.
• Trains Security Officers; reviews post orders with subordinates.
• Assist in payroll and personnel data submissions as designated.
• Ensure adequate coverage of all posts; coordinate with management.
• Prepare, file, and submit reports; inspect posts and brief subordinates.
• Meet with client representatives to ensure security requirements and provide quality service.
• May perform supervisory duties including interviewing, training, and performance appraisals; hiring recommendations.
• May perform duties of a Security Officer per post orders.

Skills

Supervisory experience

Coaching & disciplining

Training Security Officers

Schedule management

Customer service

Communication skills

Written reports

Security operations knowledge

Education

High School Diploma or GED

Job description

JOB SPECIFICATIONS:

Title: Security Site Supervisor

Reports To: Senior Security Manager

Environment: Pharmaceutical

Location: Boston, MA (Free On-Site Parking)

Schedule: Monday-Friday (9am-5pm). Flexibility off hours required (nights, weekends, etc.).

Pay: $29.70/hour

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience:

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing):

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls.
• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Regular use of vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

EOE/M/F/Vet/Disabilities

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