Site Supervisor

Walden Security; Knoxville (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Extensive Training

Tuition Reimbursement

Employee Scholarships

Paid Time Off

Health Insurance

Health Savings Account

401K

Employee Recognition

Job summary

Walden Security is seeking a Security Supervisor in Knoxville to lead shifts, ensure security protocols, and provide top-notch customer service. The role requires managing a team, overseeing patrols, and coordinating with supervisors and management.

Training and development opportunities are highlighted along with a strong focus on safety and client satisfaction. Position includes overtime as needed, with pay at $18.25 per hour.

Qualifications

• Prior managerial experience is required.
• Proficiency with surveillance systems, access control and alarm systems.
• Strong customer service and communication skills.

Responsibilities

• Oversee performance of all shifts and security officers.
• Patrol assigned posts to ensure security and compliance.
• Inspect posts and officers for adherence to post orders and Walden Security procedures.
• Record daily events in Officer Daily Reports (ODR).
• Notify supervisors and management of urgent issues.
• Respond to emergencies and coordinate with authorities as needed.
• Assist in on-the-job training for new officers.

Skills

Leadership experience

Surveillance systems

Access control

Alarm systems

Customer service

Job description

#Securitysupervisor

Security Lead needed in Knoxville. The hours are 7-3:00pm Monday-Friday but the site supervisor will need to be available for overtime for coverage or make calls to help schedule for an absences of staff.

This officer serves as the face of the building, representing its values and standards in every interaction. By providing excellent customer service while effectively enforcing security protocols, they foster strong relationships and build trust with clients, ensuring that their concerns are heard and addressed. Proficiency in surveillance systems, access control, alarm systems, and other security technologies is critical. Prior managerial experience is required.

Duties may include the following; other duties may be assigned by the Operations Manager or Branch General Manager:

• Responsible for the performance of all shifts and Security Officers on duty;
• Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client;
• Patrols post assigned by walking
• Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment;
• Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday;
• Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager;
• Registers at watch stations to record time of inspection trips and contracted random inspections.
• Assists in conducting on-the-job-training for newly assigned Security Officers
• Responds to urgent client needs/requests for services or changes to services;
• Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations;
• Examines doors, windows, and gates of assigned posts to determine that they are secure;
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts;

Receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager. Exercises direct supervision over 5 officers. Provides input to the management in regards to operation, status of posts and Security Officers.

• Extensive Training: Our initial training paves the way for you to earn your Security Officer Certification. Walden Security has been recognized by Training Magazine as a Top 100 Award Winner which is awarded to companies with the most successful learning and development programs in the world!
• Unbelievable PERKS! : Save on phone, vacation, auto, retailers and more!
• Tuition Reimbursement: we believe in the professional development of our team members and provide annual reimbursement opportunities.
• Employee Family Scholarship: To date, Walden Security has awarded more than $300,000 in Employee Family Scholarships!
• Paid Time Off: offered to employees that average at least 32 hours per week
• Medical, Dental and Vision Insurance: multiple plan options for you and your dependents
• Health Savings Account: pay for health care more easily
• Voluntary Life Insurance: affordable plans available
• 401K: prepare for your retirement
• Employee Assistance Program: we offer free, confidential assistance for many of your life's needs
• Employee Recognition Programs: we believe in celebrating the "wins" with our Walden Security team. We reward the hard work and dedication of our employees through Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year recognitions which include awards and bonuses
• Culture of Caring: Walden Security supports many charitable organizations
• Award Winning Company: Walden Security has earned significant recognition for our better working environment for our officers, better service to our customers and a dedication to quality performance standards.
• Promote From Within Philosophy: Walden Security offers growth opportunities for our team members who are Setting the Standard by Setting the Example
• Flexible Schedules: We offer flexible scheduling with multiple shifts available including First, Second, Third and Weekend Shifts
• Competitive Pay!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Pay Rate

$18.25-$18.25 USD

We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.