Site Reliability Lead

GMI Cloud, Inc; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

GMI Cloud is seeking a Site Reliability Engineer to join the Global Infrastructure team. This role is hands-on and critical to ensuring the stability, efficiency, and reliability of the large-scale high performance AI/ML clusters in our data center.

The ideal candidate will bring expertise in system-level troubleshooting, AI cluster maintenance, and operational excellence to ensure maximum performance for our infrastructure.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 3+ years in data center operations, infrastructure, or systems engineering.
• Proven experience in site reliability engineering and infrastructure automation (Ansible, Terraform).
• Familiarity with containers orchestration (Kubernetes, Nvidia GPU operator, etc.) and job scheduling (Slurm).
• Proficient in Linux administration and scripting (Python, Bash).
• Experience with logging/monitoring tools (Prometheus, Grafana, Loki).
• Knowledge of GPU architecture and AI/ML frameworks is a plus.
• Strong troubleshooting and collaboration skills.

Responsibilities

• Design, implement and maintain scalable AI/ML infrastructure solutions.
• Proactively monitor GPU cluster health, performance and troubleshoot issues across compute, accelerator, and storage systems.
• Automate deployment, configuration and management of infrastructure resources.
• Manage GPU node lifecycle workflows, including provisioning, scaling, maintenance, decommissioning and upgrades of GPU nodes.
• Implement CI/CD pipelines for infrastructure deployment and orchestration.
• Ensure security, compliance and best practices across infrastructure.
• Manage incident response related to infrastructure resources (GPU, CPU, Storage, Network).
• Handle customer provisioning requests for GPU resources, onboarding, configuration and troubleshooting; resolve customer service requests related to GPU infrastructure, ensuring high customer satisfaction.
• Stay current with emerging GPU hardware and software technologies, integrating improvements as appropriate.
• Regional/international travel to GMI data center locations.

Skills

Site Reliability

Infrastructure automation

Troubleshooting

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Ansible

Terraform

Kubernetes

NVIDIA GPU operator

NVIDIA Network operator

CNI

CSI

Slurm

Python

Bash

Prometheus

Grafana

Loki

CUDA

NCCL

Job description

GMI Cloud is a fast-growing, AI-native infrastructure company delivering high-performance GPU compute, inference services, and infrastructure for AI agents.

Following 8x ARR growth, GMI Cloud continues to scale rapidly across the U.S. and APAC. As a Reference Platform NVIDIA Cloud Partner (NCP) and a validated leading NCP across both markets, we power production AI for leading AI-native companies including Fireworks AI, Cartesia, Reflection, and OpenRouter.

From large-scale compute to optimized inference and agentic workloads, GMI Cloud gives AI teams the infrastructure they need to build, deploy, and scale on one unified cloud.

One cloud for compute, inference, and agents.

Role Overview

We are seeking a skilled Site Reliability Engineer to join the GMI Global Infrastructure team. This role is hands-on and critical to ensuring the stability, efficiency, and reliability of the large-scale high performance AI/ML clusters in our data center. The ideal candidate will bring expertise in system-level troubleshooting, AI cluster maintenance, and operational excellence to ensure maximum performance for our infrastructure. Experience with large-scale infrastructure automation is considered a strong plus.

Responsibilities

• Design, implement and maintain scalable AI/ML infrastructure solutions.
• Proactively monitor GPU cluster health, performance and troubleshoot issues across compute, accelerator, and storage systems.
• Automate deployment, configuration and management of infrastructure resources.
• Manage GPU node lifecycle workflows, including provisioning, scaling, maintenance, decommissioning and upgrades of GPU nodes.
• Implement CI/CD pipelines for infrastructure deployment and orchestration.
• Ensure security, compliance and best practices across infrastructure.
• Manage incident response related to Infrastructure resources (GPU, CPU, Storage, Network).
• Handle customer provisioning requests for GPU resources, including onboarding, configuration and troubleshooting; resolve customer service requests related to GPU infrastructure, ensuring high customer satisfaction.
• Stay current with emerging GPU hardware and software technologies, integrating improvements as appropriate.
• Regional/international travel to GMI data center locations.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Over 3+ years of experience in data center operations, infrastructure, or systems engineering.
• Proven experience in site reliability engineering and infrastructure automation (e.g. Ansible, Terraform)
• Familiarity with containers orchestration platform (e.g. Kubernetes, Nvidia GPU operator, Nvidia Network operator, CNI, CSI) and job scheduling systems (e.g. Slurm).
• Familiarity with Linux system administration and scripting (Python, Bash).
• Familiarity with logging and monitoring tools such as Prometheus, Grafana, Loki.
• Good knowledge of GPU architecture, Nvidia CUDA, NCCL, or related AI/ML frameworks - added advantage.
• Strong troubleshooting skills and ability to analyze system logs and performance metrics.
• Excellent communication and teamwork abilities.

Meeting every qualification is not required—if you’re excited about this role, we’d love to hear from you. We believe diverse perspectives and experiences strengthen our team.