Site Reliability / Infrastructure Engineer

General Intuition & Medal; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

401(k)

Wellness and fitness perks

Paid parental leave

Generous PTO policy

Daily meals and commuter benefits

Learning and development stipend

Job summary

General Intuition & Medal is seeking a Site Reliability Engineer (SRE) based in New York City. In this role, you will focus on ensuring the reliability of complex infrastructure handling billions of clips, leading incident responses, and scaling databases. Successful candidates will have startup experience, deep knowledge in GCP and Kubernetes, and excellent communication skills for managing incidents. Benefits include competitive salary, medical coverage, and generous PTO alongside a culture that fosters learning and development.

Qualifications

• Experience in startups and scaling environments.
• Strong judgment between sustainable fixes and temporary patches.
• Hands-on experience with scaling and sharding relational databases.
• Deep knowledge of GCP, Kubernetes, VPC, IAM.
• Proficient in Terraform and managing infrastructure-as-code.
• Strong incident response instincts during high-pressure situations.
• Experience in CI/CD using GitHub Actions.
• Excellent communication skills for incident management.

Responsibilities

• Own reliability across GCP infrastructure, driving improvements.
• Lead end-to-end incident response including postmortems.
• Design and execute database scaling strategies.
• Collaborate with product engineering on infrastructure designs.
• Manage Terraform environments and Kubernetes configurations.
• Maintain observability across the stack.
• Improve CI/CD reliability and delivery pipelines.
• Harden IAM and network hygiene.

Skills

Reliability engineering

Incident response

Database scaling

Terraform

GCP (Google Cloud Platform)

Kubernetes

CI/CD

Communication skills

Tools

GitHub Actions

Salt

Java

Redis

RabbitMQ

ElasticSearch

BigQuery

Swift

Kotlin

C#

C++

Job description

The Company

Medal

Medal is the world’s largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and relive their best moments. Every year, our players record billions of clips, each representing a unique, action-packed highlight. We’re building the next generation of gaming communities: social, monetized, and creator-powered. Our mission is to design products that make sharing, discovering, and connecting around gaming moments seamless and fun.

The Role

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. We're looking for an SRE who cares deeply about reliability and scalability.

The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs.

The right person probably came through startups and scale-ups. You've been in the room when things broke at 2am, you've scaled databases under pressure, and you know the difference between a durable fix and a patch that buys you a week.

Key Responsibilities

• Own reliability across our GCP infrastructure: Kubernetes clusters, managed services, and data pipelines, driving measurable improvements to availability and latency

• Lead incident response end-to-end: on-call rotations, runbooks, postmortems, and the follow-through that makes sure the same thing doesn't happen twice

• Architect and execute database scaling strategies (sharding, replication, query optimization, and capacity planning) across MySQL and Postgres at meaningful scale

• Partner with product engineering to translate feature requirements into infrastructure designs that hold up as we grow

• Manage and evolve our Terraform-managed GCP environment and Kubernetes cluster configurations

• Build and maintain observability across the stack: metrics, dashboards, alerting, and tracing

• Constantly improve CI/CD reliability and delivery pipelines across GitHub Actions

• Harden IAM, secrets management, and network segmentation as part of normal infra hygiene

About You

• You’ve worked at startups and are comfortable in an environment of rapid growth where scaling up is a priority

• You have great judgment - you know the difference between a durable, sustainable fix vs. a patch that buys you a week

• You have deep, hands-on experience scaling and sharding relational databases in production environments

• You know GCP maybe a little too well: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem

• You are fluent in Terraform and have owned real infrastructure-as-code at scale

• You have strong incident response instincts: you can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence.

• You’ve worked with GitHub Actions in a production CI/CD environment.

• You have excellent communication skills (this is crucial!) and can both flag issues clearly and rapidly during incidents, and lead / write actionable postmortems

Our Stack

Google Cloud Platform

Terraform, Salt, GitHub Actions

Java, Redis, RabbitMQ, ElasticSearch, BigQuery, Kubernetes for backend

Electron+React

C# and C++ for native windows recording & more

Swift for iOS, Kotlin for Android

Benefits

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• 401(k)

• Wellness and fitness perks including a Wellhub membership and mental health resources

• Paid parental leave, fertility and maternal health benefits

• Generous PTO policy

• Daily meals and commuter benefits at our NYC HQ in Flatiron

• Learning and development stipend

Benefits vary by country and employment type.