Site Reliability Engineering (SRE ) lead

U.S. Bank; Chicago (IL); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Chicago seeks a senior Site Reliability Engineer to lead complex production incidents, perform RCA, and drive reliability across cloud platforms. You will own the incident command during major outages and collaborate with software, infra, and product teams to implement lasting fixes.

Hands-on with AWS/Azure, Kubernetes, Docker, CI/CD, and observability tools is required. You will mentor engineers, optimize monitoring and runbooks, and use MTTR/MTTD metrics to push continuous

Qualifications

• Bachelor's degree or equivalent work experience.
• Six to eight years of relevant work experience in IT service management, production support, or related areas.
• Strong expertise in SRE, DevOps, incident response, and distributed systems operations.

Responsibilities

• Lead troubleshooting and resolution of complex production incidents, including outages and performance issues.
• Perform RCA, impact assessments, and implement permanent corrective actions.
• Design and enhance monitoring, observability, and runbooks to improve reliability.
• Drive automation using scripting, IaC, CI/CD pipelines, and self-healing capabilities.
• Partner with engineering, infrastructure, and product teams to remediate recurring issues.
• Serve as Incident Commander during major incidents and coordinate cross-functional response.
• Provide leadership and workload management for SRE, DevOps, and production support engineers.
• Track metrics (MTTR, MTTD, SLA) to drive continuous improvement.

Skills

Leadership

Incident management

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

AWS

Azure

Kubernetes

Docker

GitHub Actions

Azure DevOps

Jenkins

GitLab

Datadog

Splunk

Dynatrace

Grafana

Prometheus

CloudWatch

Azure Monitor

OpenTelemetry

ServiceNow

Jira

Terraform

Ansible

REST APIs

SQL

Job description

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Lead the troubleshooting and resolution of complex production incidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.
• Conduct comprehensive root cause analysis (RCA), impact assessments, mitigation planning, and implementation of permanent corrective actions.
• Design and enhance monitoring, observability, alerting, dashboards, health checks, and operational runbooks to improve platform reliability and availability.
• Drive automation initiatives using scripting, Infrastructure as Code (IaC), CI/CD pipelines, and self-healing capabilities to reduce manual operational effort.
• Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
• Serve as the Incident Commander during major incidents, coordinating cross-functional response teams and driving restoration activities.
• Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
• Utilize operational metrics including MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous improvement and operational excellence.

Basic Qualifications

• - Bachelor's degree, or equivalent work experience
• - Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience

• - Strong expertise in Site Reliability Engineering (SRE), DevOps, Production Support, Platform Engineering, and Distributed Systems Operations.
• - Experience leading technical teams, incident response efforts, workload prioritization, and reliability improvement programs.
• - Advanced knowledge of Incident Management, Problem Management, Change Management, and Root Cause Analysis (RCA) methodologies.
• - Hands-on experience with AWS, Azure, Kubernetes, Docker, and cloud-native infrastructure platforms.
• - Proficiency with Python, PowerShell, Shell Scripting, and automation frameworks for operational efficiency and reliability engineering.
• - Experience building and supporting CI/CD pipelines using tools such as GitHub Actions, Azure DevOps, Jenkins, or GitLab.
• - Strong expertise in Monitoring and Observability Solutions including Datadog, Splunk, Dynatrace, Grafana, Prometheus, CloudWatch, Azure Monitor, and OpenTelemetry.
• - Experience with ServiceNow, Jira, Terraform, Ansible, REST APIs, SQL/Relational Databases, along with excellent stakeholder communication and leadership skills.

Preferred Certifications

• - AWS Certified Solutions Architect, DevOps Engineer, or equivalent AWS certification
• - Microsoft Azure Administrator, Architect, or DevOps Engineer certification
• - Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

Pay Range: $111,605.00 - $131,300.00

Background checks and policies

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.