Site Reliability Engineer – Solution Partners

Appfire; United States; Remote; USD 79,000 - 124,000; Full time

Benefits offered by this job

Equity

Private health insurance

Gym / sport allowance (€400)

Work-from-Home stipend (€50/month)

Volunteering days

Remote work in Spain (Bilbao office)

Flexible holidays

Job summary

Appfire is seeking a Site Reliability Engineer to own and run the demo infrastructure for the Solutions Group. You will build self-service sandboxes, automate processes, and partner with Engineering and DevOps to transition prototypes into production.

The role emphasizes reducing technical overhead and enabling Sales Engineers to engage customers more efficiently. You will manage Atlassian environments (Jira/Confluence/Bitbucket), implement IaC and automation, and collaborate across Solutions,

Qualifications

• Hands-on platform engineering, DevOps, or systems engineering experience in a sales engineering or presales context.
• Experience administering Atlassian Cloud/Data Center environments (Jira/Confluence/Bitbucket).
• Experience building self-service sandbox environments and lifecycle management.
• Automation of infrastructure via scripting and IaC, plus containerization with Docker/Kubernetes.
• Ownership of prototypes from pilot to production, including hosting, deployment and support.
• Clear technical documentation and collaboration across Solution, Sales Engineering, Product Engineering and DevOps teams.

Responsibilities

• Own the demo estate end to end, including Atlassian provisioning and realistic data sets.
• Build and maintain self-service sandbox environments for Solution Partners.
• Design and implement automation to reduce overhead and accelerate time-to-demo.
• Maintain knowledge base for security questionnaires, RFPs, and trust center responses.
• Run inventory extraction and pricing analysis to support consolidation decisions.
• Take ownership of field-built prototypes moving to production with hosting and support.
• Define graduation criteria for prototypes transitioning from pilot to production.

Skills

Automation

Scripting (Python/Bash)

Cross-functional collaboration

Tools

Jira

Confluence

Bitbucket

Atlassian Cloud/Data Center

Docker

Kubernetes

CI/CD tooling

Job description

Site Reliability Engineer - Solution Partners

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We're a team of 800+ employees, working remotely across 28 countries. Our flagship products include: JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories

About the role:

As a Site Reliability Engineer you'll build and run the technical infrastructure that supports Appfire's Solutions Group. You'll own our demo environments end to end, build self-service sandboxes for Solution Partners, and automate technical processes that enable Sales Engineers and Solutions Architects to spend more time with customers. You'll also help transition successful field-built prototypes into production by partnering with Engineering and DevOps on code ownership, hosting, and support models. This is a highly cross-functional role focused on reducing technical overhead, improving time-to-demo, and creating scalable solutions infrastructure.

What you'll do:

• Own the demo estate end to end, including Atlassian instance provisioning, realistic seeded datasets, multi-product reference environments, and environment teardown and refresh.
• Build and maintain self-service sandbox environments that enable Solution Partners to demonstrate Appfire products independently.
• Design and implement automation that reduces technical overhead for Sales Engineering and Solutions Architecture teams and improves time-to-demo.
• Maintain the technical knowledge base supporting security questionnaires, RFPs, and trust center responses.
• Run the Instance Optimization inventory extract and pricing pull supporting Appfire's consolidation assessment.
• Take ownership of field-built prototypes that graduate to production, including code ownership, hosting, deployment, and ongoing support in partnership with Engineering and DevOps.
• Define and enforce technical graduation criteria for prototypes moving from pilot to production, ensuring each solution has clear ownership, hosting, and support models.
• Monitor demo environment health, provisioning performance, and capacity, proactively identifying and resolving technical bottlenecks.

What you'll need:

• 3+ years of hands-on experience in platform engineering, DevOps, or systems engineering, ideally supporting a sales engineering, solutions, or presales organization.
• Hands-on experience administering and provisioning Atlassian Cloud and/or Data Center environments, including Jira, Confluence, and/or Bitbucket.
• Experience building and operating self-service sandbox or demo environments, including environment lifecycle management and seeded or synthetic data.
• Strong experience with infrastructure automation, scripting such as Python or Bash, and Infrastructure-as-Code practices.
• Practical experience with containerization and orchestration technologies such as Docker and Kubernetes, and CI/CD tooling.
• Experience taking ownership of existing tools or prototypes and preparing them for production, including code review, hosting, deployment, and support.
• Strong written communication skills, with the ability to create clear technical documentation, runbooks, and knowledge bases for both technical and non-technical audiences.
• Proven ability to collaborate effectively across Solutions, Sales Engineering, Product Engineering, and DevOps teams in a fast-moving environment.

What we offer:

Help build the technical platform and operating model that enables Appfire's Solutions organization to scale.

Opportunity to define and automate how demo environments, partner sandboxes, and field-built solutions are built and operated.

Work across Appfire's product portfolio and the Atlassian ecosystem with direct impact on how our solutions teams support customers and partners.

Benefits & Perks

• Equity: every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth.

Time Off & Flexibility

• 25 days of annual leave per calendar year (January-December)
• Up to 10 unused vacation days may be carried over to the following year and must be used by December 31
• Reduced summer hours to support better work-life balance
• Flexible bank holidays, allowing employees to exchange one public holiday for another

This role is fully remote within Spain, with the option to work from our Bilbao office whenever preferred

Learning & Development

Learning & Development: grow with Appfire University — our custom, on-demand learning platform designed to support continuous learning and professional development.

Health & Wellbeing

• Private health insurance through IMQ or Adeslas, fully covered by Appfire for enrolled employees
• Family members may also be added at a discounted rate through payroll deduction
• €400 gross annual sport allowance for gym memberships, outdoor activities, sports equipment, running gear, and other wellness-related expenses

Work-from-Home Support

Work-from-Home Support: Appfire provides €50 per month to help cover home office and remote work expenses.

Community & Volunteering

Community & Volunteering: employees receive 3 fully paid volunteering days each year through Appfire Town, our Corporate Social Responsibility (CSR) program supporting local communities.

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.

Equal Employer Opportunity (EEO)

Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.