Site Reliability Engineer — Scale an AI‑Powered SaaS Platform

Instrumental Inc.; Palo Alto (CA); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental plan

Commuter plans

Parental leave

Job summary

Instrumental Inc. is seeking a Site Reliability Engineer to operate, improve, and scale our AWS-based SaaS platform in the Bay Area.

You’ll join a hands-on team focused on reliability, automation, observability, and operational excellence while participating in a bi-weekly on-call rotation. You’ll own production issues from detection through remediation and long-term resolution, collaborating with software engineers to deliver scalable, production-ready services.

Qualifications

• 3–4 years of SRE/DevOps experience in production SaaS.
• Strong hands-on AWS experience: EC2, VPC, IAM, RDS, ECS, S3.
• Experience with Terraform or IaC tooling.
• Proficient with CI/CD pipelines (GitHub Actions/Jenkins/GitLab).
• Familiar with Datadog for dashboards, alerts, and APM.
• Experience with Docker and Kubernetes.
• On-call experience including incident response and RCA.
• Ownership mindset to drive production issues to resolution.

Responsibilities

• Operate, improve, and scale the AWS-based SaaS platform.
• Design, implement, and uphold reliability and observability.
• Automate repetitive tasks to reduce toil and errors.
• Participate in on-call rotations and incident response.
• Collaborate with software engineers to ship production-ready services.
• Lead long-term remediation of production issues.

Skills

AWS

Terraform

CI/CD

Datadog

Docker

Kubernetes

Python

On-call

Ownership

Tools

GitHub Actions

Jenkins

GitLab CI/CD

Terraform

Datadog

Docker

Kubernetes

Python

Job description

Instrumental Inc. is seeking a Site Reliability Engineer to operate, improve, and scale our AWS-based SaaS platform in the Bay Area.

You’ll join a hands-on team focused on reliability, automation, observability, and operational excellence while participating in a bi-weekly on-call rotation. You’ll own production issues from detection through remediation and long-term resolution, collaborating with software engineers to deliver scalable, production-ready services.