Site Reliability Engineer III- Production Management

JPMorganChase; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking an experienced Site Reliability Engineer III to advance the reliability of mission-critical systems. You will build, monitor, and optimize cloud-based applications and infrastructure, while driving scalable, end-to-end operability across teams.

You will lead L1/L2 production support, improve observability, and collaborate with engineering to implement robust change/release standards. Strong AWS, Datadog, and CI/CD experience is a plus.

Qualifications

• 3+ years of practical site reliability engineering experience.
• Strong grounding in SRE culture, practices and incident management.
• Proficient in Python, Java or .NET and cloud-based deployments.
• Ability to validate AI-assisted operational recommendations before changes.
• Solid debugging skills across distributed systems and data issues.

Responsibilities

• Guide and collaborate on level designs and SRE adoption within the team.
• Design, develop, test, and implement deployment and reliability approaches with CI/CD pipelines.
• Leverage enterprise AI capabilities to accelerate incident triage and post-incident analysis.
• Monitor alerts, dashboards, and service health; drive rapid engagement during issues.
• Improve observability through instrumentation and alert quality to reduce MTTR.
• Own the support operating model: runbooks, handoffs, shift coverage, and post-incident follow-through.
• Partner to drive root causes, assess dependencies, and build lightweight automation.
• Lead L1/L2 production support with quick triage and stakeholder updates.
• Apply AI capabilities to identify reliability risk patterns and reduce toil.

Skills

SRE concepts

Programming languages (Python, Java/SB

Incident response & debugging

AI-assisted ops validation

Education

SRE certification / training

Tools

AWS

Datadog

Kafka

CI/CD tooling

Job description

Job DescriptionThere's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Commercial & Investment Bank, Production management team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
• Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Continuously monitor operational signals (alerts, dashboards, service health indicators, and desk/user feedback) and drive rapid engagement, ownership, and coordination when issues emerge.
• Enhance production observability and reliability by improving instrumentation, dashboards, and alert quality; use trend and incident data to reduce noise, prevent recurrence, and measurably lower MTTR and incident frequency.
• Own and improve the support operating model: maintain/run runbooks, ensure clean handoffs and escalation paths, manage shift coverage, and drive disciplined post-incident follow-through (actions, owners, due dates).
• Partner with engineering and adjacent service owners to drive root-cause fixes and stronger change/release standards, identify cross-service dependencies early, and build lightweight automation/self-service tooling to reduce manual steps and speed repeatable triage.
• Lead L1/L2 production support using SRE practices: quickly triage incidents, investigate likely causes, apply safe mitigations/workarounds, and provide timely, clear stakeholder updates through to resolution.
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Practical cloud experience in AWS supporting production services (visibility/troubleshooting, deployments, and operational hygiene)
• Ability to write code to automate support work (e.g., Python, Java, or similar) and reduce operational toil
• Experience operating in time-sensitive environments (market hours or similar), with strong incident discipline and stakeholder communication
• Strong debugging fundamentals across distributed systems (logs/metrics, latency analysis, dependency failures, data issues)

Preferred Qualifications, Capabilities, And Skills

• Prior Markets experience, especially pricing / risk / market data support (Fixed Income a plus)
• Experience with Datadog (metrics/logs/traces), alert tuning, dashboards, and basic SLO concepts
• Familiarity with messaging/streaming patterns (Kafka/MQ) and data quality checks in execution and pricing pipelines
• Experience applying AI-assisted tooling to reduce support toil

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employment

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.