Site Reliability Engineer III

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Site Reliability Engineer III to optimize the reliability and scalability of mission-critical systems.

You will work with code and cloud infrastructure to configure, monitor, and improve applications and their infrastructure, sharing knowledge on end-to-end operations and availability across teams. You will apply enterprise AI to accelerate incident triage, issue analysis, and post-incident reviews, while coordinating with engineers to implement robust, observable

Qualifications

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience.
• Working with enterprise AI capabilities in operations with validation and data sensitivity awareness.
• Proficient in Python, Java/Spring Boot, and .Net.
• Experience with observability, SLIs/ SLOs, and telemetry collection.
• Familiarity with continuous integration and delivery tooling and container orchestration.

Responsibilities

• Guides and assists peers in designing consistent, reliable architectures and gaining consensus.
• Collaborates with software engineers to design, test, and implement deployment and reliability approaches.
• Uses enterprise AI capabilities to accelerate incident triage, troubleshooting, and post-incident analysis.
• Implements infrastructure, configuration, and network as code for assigned applications.
• Resolves complex problems and proactively addresses issues using SLIs and SLOs before customer impact.
• Applies AI to identify patterns indicating reliability risk and prioritizes reusable improvements.
• Ensures availability, reliability, scalability of applications and platforms through iterative improvements.
• Recognizes roadblocks and explores new technologies to solve business problems.

Skills

Python

Java/Spring Boot

Net

Observability

CI/CD tooling

SRE fundamentals

Job description

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Commercial and Investment Banking and Payment Technology Team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
• Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
• Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively

• Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate
  
  

  Required qualifications, capabilities, and skills

• A. Formal training or certification on site reliability engineering concepts and 3+ years applied experience ( NAMR/APAC – India/ LATAM/ Hong Kong)
  B. Formal training or certification on site reliability engineering concepts and advanced applied experience (EMEA/LATAM-Brazil)
  C. Singapore follow local country guidance
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Experience with continuous integration and continuous delivery tooling

• Familiarity with container and container orchestration and troubleshooting common networking technologies and issues