Site Reliability Engineer II, GovCloud

Medallia, Inc.; McLean (VA); Hybrid; USD 103,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid parental leave

Paid holidays

Job summary

Medallia is seeking a Site Reliability Engineer II to operate and improve our GovCloud cloud platform for federal and regulated customers. You will work hybrid near Tysons, VA, supporting production systems, collaborating with security and engineering teams, and growing toward ownership of larger systems.

The role emphasizes reliability, security, and compliance in a regulated cloud, with on-call rotation and growth opportunities under senior mentorship.

Qualifications

• U.S. resident with U.S. citizenship or Green Card to meet AWS GovCloud compliance requirements.
• Bachelor's degree or equivalent in Computer Science or related field.
• 2+ years in Site Reliability Engineering, DevOps, or production infrastructure roles.
• Experience with core services on AWS or similar public clouds; IaC tools (Terraform).
• Familiarity with Kubernetes, container orchestration, and microservices management.
• Programming in Python and/or Go for automation and tooling.
• Experience troubleshooting production incidents and contributing to runbooks and post-mortems.

Responsibilities

• Build, operate, and improve secure cloud infrastructure on AWS GovCloud with Kubernetes.
• Manage VPCs, subnets, routing, security groups, and load balancers.
• Oversee PostgreSQL backups, replication, and performance tuning as part of data tier.
• Respond to incidents, perform RCA, and drive reliability improvements.
• Develop IaC with Terraform and Kubernetes deployment workflows using Git and CI/CD.
• Enhance observability with metrics, logs, and alert tuning.
• Collaborate with engineering, security, and release teams to deploy safely.
• Assist platform upgrades, security patching, and compliance maintenance in a regulated cloud.
• Participate in on-call rotation for production support.

Skills

AWS GovCloud

Kubernetes

Terraform

PostgreSQL

Python

Go

CI/CD

Linux fundamentals

Incident management

On-call rotation

Education

Bachelor's degree or equivalent in Computer Science or related field

Tools

Git

Jenkins

Argo CD

GitHub Enterprise

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are growing our GovCloud team and looking for a Site Reliability Engineer II to help operate and improve Medallia's US public-sector cloud platform. You will support federal agencies and other regulated customers in a highly available, secure, and compliant environment built on AWS GovCloud and Kubernetes.

This is a hybrid role based near Tysons, Virginia, with regular in-office collaboration and remote flexibility. You will be a hands-on engineer who helps operate and improve production systems, works closely with engineering and security teams, and grows toward owning larger systems while helping keep the platform reliable as we scale.

Responsibilities

• Build, operate, and improve highly available, secure cloud infrastructure on AWS, including networking, access management, Kubernetes clusters, DNS, certificates, and shared platform services.
• Implement, operate and optimize AWS cloud networking, specifically managing VPCs, subnets and routing, security groups/NACLs, VPC endpoints/PrivateLink and load balancing.
• Monitor, maintain and support production PostgreSQL - replication, backups and recovery, routine performance tuning, and upgrades - as part of the platform's data tier.
• Monitor production systems, respond to incidents, and drive fixes that improve reliability and reduce repeat issues.
• Develop and maintain Infrastructure-as-Code (primarily Terraform) and Kubernetes deployment workflows using Git, CI/CD, and GitOps practices.
• Improve observability across metrics, logs, and uptime monitoring; help tune alerts and operational runbooks.
• Partner with software engineering, security, and release management teams to deploy changes safely and resolve production issues.
• Contribute to platform upgrades, security patching, and compliance-driven maintenance in a regulated cloud environment.
• Participate in an on-call rotation for production support.
• Use AI-assisted tooling responsibly, with attention to security, privacy, and customer data boundaries.
• Learn the platform and grow your scope with mentorship from senior engineers.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications

Minimum Qualifications

• Eligibility Requirement: Must reside in the U.S. and hold U.S. Citizenship or a Green Card (Lawful Permanent Resident) to meet AWS GovCloud compliance requirements.
• Bachelor's degree or equivalent experience in Computer Science or a related field.
• 2+ years of experience in Site Reliability Engineering, platform engineering, DevOps, or related production infrastructure roles (or equivalent hands‑on production experience).
• Production experience with:
  • Core services (IAM, compute, object storage, encryption/key management) and cloud networking on AWS (strongly preferred), Google Cloud (CGP), Azure, or a similar public cloud platform
  • Terraform or comparable infrastructure-as-code tools
  • Git and CI/CD pipelines
  • Linux and foundational systems concepts (networking, DNS, TLS/certificates)
  • PostgreSQL or another relational database - basic operations (queries, backups)
• Familiarity with Kubernetes concepts, container orchestration, and microservices management
• Programming and Automation: Proficiency in Python and/or Go experience to build automation scripts, operational tooling, and infrastructure services.
• Incident & Change Management: Experience troubleshooting production incidents, conducting root-cause analysis(RCA), and following change management processes.
• Experience participating in a production on-call rotation.
• Experience troubleshooting complex technical issues and writing clear documentation, runbooks and incident post-mortems.

Preferred Qualifications

• Experience operating in FedRAMP, AWS GovCloud, or other regulated or compliance-heavy cloud environments.
• Familiarity with security and compliance practices such as FIPS and vulnerability management.
• Experience with observability and logging platforms in enterprise production environments.
• Deep operational expertise with PostgreSQL (HA/replication, tuning, backup and recovery); familiarity with Redis and Kafka.
• Experience supporting federal agencies or public-sector customers.
• Experience with tools such as Jenkins, Argo CD, and GitHub Enterprise.
• Strong collaboration skills and willingness to learn in a compliance-driven environment.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $103,000 - $155,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.