Site Reliability Engineer II

F5 Networks, Inc; Reston (VA); On-site; USD 114,000 - 172,000; Full time

Job summary

F5 Networks, Inc is seeking a Site Reliability Engineer II to join the OSS organization focused on IAM within FedRAMP environments. You will manage IAM workflows, automate provisioning, and collaborate across teams to ensure secure and reliable operations.

You will work with IdP systems like Okta and Entra ID, implement scripts for automation, and participate in on-call support for IAM incidents. Strong documentation and cross-team collaboration are essential.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• Experience in FedRAMP-authorized environments is a strong plus.
• Proficient in IAM workflows: provisioning, deprovisioning and RBAC auditing.
• Strong scripting and automation skills in Python, Bash or PowerShell.

Responsibilities

• IAM operations: manage provisioning, deprovisioning, permissions updates, and escalations.
• Resolve IAM tickets via Jira, GitLab, and ServiceNow, meeting SLA requirements.
• Write and maintain scripts to automate provisioning and compliance tasks.
• Collaborate to design and optimize automation pipelines for IAM deployments.
• Document IAM workflows and troubleshooting steps clearly.

Skills

IAM operations

Automation scripting

IaC tools

AWS IAM

GCP IAM

Jira/GitLab/ServiceNow

Okta

Entra ID

Education

Bachelor's degree in CS/IT

Tools

Okta

Entra ID

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

Join a growing team securing both leading-edge protection solutions and enterprise infrastructure. As a Site Reliability EngineerII, a part of the Operational Support Systems (OSS) organization under the Security & Distributed Cloud organization, you will ensure allFedRAMPand commercialinfrastructure is functioning properly and securely to support business operations and F5 products and services. This position is focused on Identity and Access Management (IAM)for F5’s FedRAMP environmentsand requires the ability to analyze, troubleshoot, resolve issues, configure andmaintainsystems, automate workflows, and create and update documentation regularly to ensure clarity and operational continuity. You will collaborate closely withyour counterpartsas part of a follow-the-sun support model to ensure smooth global operations.

WhatYou’llDo:

• Be kind.

• IAM Operations:Manage IAM workflows such as access provisioning, deprovisioning, permissions updates, and identity-related escalations to support secure and efficient operations.

• Ticket Management:Resolve IAM-related tickets viaJira, GitLab, andServiceNow, meeting SLA requirements and ensuring high-quality resolutions.

• Automation and Workflow Optimization:Write andmaintainscripts usingPython, Bash,Selenium,or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks such as access management updates.

• Build and Enhance Automation Pipelines:Collaborate with IAM and engineering teams to design, configure, and troubleshoot automation pipelines for managing deployments and ensuring efficient identity-related workflows.

• Documentation:Write andmaintainclear and thorough documentation for IAM workflows, automation scripts, pipeline configurations, and system troubleshooting processes to ensure operational clarity for the team.

• Identity Provider Migrations & Consolidation: Assist in Identity Provider (IdP) migrations for systems such as Okta andEntra ID andconsolidateduplicative IAM systems as part of mergers and acquisitions (M&A). Ensure scalability, availability,and security during integration efforts.

• Monitoring and Alerting:Deploy monitoring tools, such asPrometheus,Grafana, andSplunk, to track IAM system health and resolve potential risks before theyimpactoperations.

• On-Call Support:Participatein an on-call rotation, responding to urgent escalations and restoring services quickly for IAM-related outages.

WhatYou’llBring:

• Bachelor’s degree in computer science, information technology, or4+ years of relevant technical experience.

• Experience onboarding and supporting users and applications in FedRAMP-authorized environments; Moderate/IL4/IL5 experience a strong plus.

• Experiencemanagingin-boundaryIAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.

• Familiarity with Identity Provider systems such asOktaandEntra ID.

• Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs.

• Proficiencyin scripting and workflow automation usingPython, Bash, or PowerShell.

• Experience designing andoptimizingautomation pipelines for workflow deployment and integration.

• Familiarity with Infrastructure-as-Code (IaC) tools such asTerraformorAnsible.

• Deephands-on experiencein AWS and GCP supporting Identity and Access Management (IAM),including creating and managing service accounts, designing custom roles, and implementing tailored security policies

• Strong technical writing skills with the ability to create andmaintaindetailed documentation that supports operational workflows and troubleshooting processes.

• Experience working withticket management systems, such as Jira, GitLab, and ServiceNow.

• Proven ability to troubleshoot issues, address technical escalations, and collaborate across geographically distributed teams.

Preferred:

• Certifications such asCertified Identity and Access Manager (CIAM), ITIL, or public cloud certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer).

• Familiarity withcontainer orchestration platforms, such as Kubernetes or Docker.

• Experience supporting Identity Provider (IdP) migrations andconsolidatingsystems during M&A.

#LI-JB1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $114,400.00 - $171,600.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].