Site Reliability Engineer II

Thornton Tomasetti; Los Angeles (CA); On-site; USD 82,000 - 141,000; Full time

Job summary

Abbott is seeking a Site Reliability Engineer II for on-site roles in Sylmar, CA or Sunnyvale, CA to sustain Merlin.net, a remote monitoring platform for cardiac devices. You will bridge development and operations, ensuring reliability, performance, and security of critical health data systems.

The role demands expertise in cloud and on‑prem environments, incident response, and cross‑functional collaboration with engineering, security, and compliance teams.

Qualifications

• Bachelor's degree in CS/SE or related technical discipline, or equivalent experience.
• Strong communication for cross-functional collaboration and stakeholder translation.
• Production incident experience with a methodical approach to debugging distributed systems.

Responsibilities

• Design and maintain highly available, fault-tolerant systems with strong uptime and safety expectations.
• Identify bottlenecks and optimize performance for low latency and high throughput.
• Define and monitor SLIs/SLOs and error budgets for services.
• Develop monitoring, logging, tracing, and alerting for deep system insights.
• Automate provisioning, deployment, testing, and recovery tasks.
• Contribute to scaling strategies for distributed cloud deployments in Azure.

Skills

Python

Go

Bash

PowerShell

Linux fundamentals

Networking basics

Education

Bachelor's in Computer Science / Software Engineering / Systems Engineering

Tools

Azure Kubernetes Service (AKS)

Azure Monitor

Azure DevOps

Azure Policy

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: Position Title: Site Reliability Engineer II Team: CRM DevOps Employment Type: Full-Time

About the Role This Site Reliability Engineer II position works on-site out of our Sylmar, CA or Sunnyvale, CA location in the Cardiac Rhythm Management Division. We are seeking a highly skilled and mission-driven Site Reliability Engineer (SRE) to join our DevOps team. In this critical role, you will be responsible for ensuring the reliability, scalability, performance, and operational excellence of Merlin.net — a remote monitoring platform designed to help doctors, cardiologists, and care teams automatically collect and review data from patients with implanted cardiac devices. This isn't just about keeping servers up; it's about building and maintaining the resilient backbone for systems where failure is not an option, and where our success directly impacts patient care around the world. You will embed within our DevOps team, acting as a bridge between development and operations.

What You'll Do

• Design, implement, and maintain highly available, fault-tolerant, and resilient systems that meet demanding uptime and safety requirements.
• Identify and eliminate performance bottlenecks in software and infrastructure, ensuring low-latency, high-throughput, and real-time responsiveness for customer-facing services.
• Define, monitor, and uphold Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Develop and implement comprehensive monitoring, logging, tracing, and alerting solutions to provide deep insights into system health and behavior at scale.
• Automate away manual operational tasks, from provisioning and deployment to testing and recovery.
• Develop and implement strategies for scaling our services and infrastructure to meet evolving business demands, including distributed systems and cloud deployments in Azure.
• Work closely with software engineering, security, quality, and compliance teams to integrate SRE best practices into our operational processes and infrastructure, ensuring the integrity, availability, and confidentiality of our systems that carry sensitive patient health data.
• Create clear, concise, and comprehensive documentation, runbooks, and playbooks for operational procedures.
• Lead blameless postmortem processes following incidents and drive systematic follow-through on action items.
• Work with a multi-disciplinary team on challenging problems in a fast-paced environment, contributing across architecture reviews, incident response, capacity planning, and reliability roadmap planning.

Required Qualifications

• Bachelor's in Computer Science, Software Engineering, Systems Engineering, or a related technical discipline; equivalent professional experience will be considered.
• Excellent communication skills with the demonstrated ability to work effectively in cross-functional teams, translate technical complexity for non-technical stakeholders, and collaborate with development, quality, security, marketing, and regulatory teams.
• Strong analytical, problem-solving, and debugging skills with a methodical and structured approach to diagnosing complex, distributed system issues under pressure — including production incidents with patient safety implications.
• Proficiency in at least one systems or automation programming language (e.g., Python, Go, Bash, PowerShell) for building tooling, automation, and operational systems.
• Demonstrated expertise with Microsoft Azure — including Azure Kubernetes Service (AKS), Azure Monitor, Azure DevOps, Azure Policy, and related managed services.
• Solid Linux & networking fundamentals — DNS, TCP/IP, HTTP/S, TLS, load balancing, and networking in cloud environments.
• Incident management experience — including on-call rotation participation, structured incident response, root cause analysis (RCA), and systematic prevention of recurrence.

Preferred Qualifications

• Experience working in a regulated healthcare, medical device, or life sciences environment, with familiarity in compliance frameworks such as HIPAA.
• Relevant professional certifications such as: Microsoft Certified Azure DevOps Engineer Expert, Azure Solutions Architect Expert, Certified Kubernetes Administrator (CKA), or Certified Kubernetes Security Specialist (CKS).
• Background in cost optimization for cloud-native architectures, including FinOps practices for Azure environments.
• Deep understanding of distributed systems — including load balancing, service meshes, microservices, message queues, and fault-tolerant design patterns.
• Container orchestration expertise — hands‑on production experience with Kubernetes and Docker at scale, including deployment strategies, resource management, and cluster operations.
• Experience designing and operating CI/CD pipelines for continuous delivery of software in production environments, including safe deployment strategies such as blue/green, canary, and feature flag-gated rollouts.
• Observability platform experience with tools such as Prometheus, Grafana, the ELK/EFK stack, Datadog, Azure Monitor, or similar enterprise‑grade monitoring and tracing platforms.
• Experience contributing to, or driving disaster recovery (DR) design, business continuity planning, and tabletop exercises.

The base pay for this position is $81,500.00 – $141,300.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Product Development

DIVISION: CRM Cardiac Rhythm Management

LOCATION: United States › Sylmar : 15900 Valley View Court

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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