Site Reliability Engineer I - Sales Operations

Hewlett Packard Enterprise; Herndon (VA); Híbrido; USD 78.000 - 179.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a technically curious professional to support global sales by maintaining lab environments and POCs, delivering demonstrations, and enabling customer success. You will partner with Sales Engineers, Account Teams, and customers to ensure ready-to-use environments and efficient proof-of-value engagements.

The role spans networking, virtualization, and cloud technologies, with opportunities to grow in pre-sales engineering or customer success while contributing

Formación

• Bachelor's degree or equivalent experience in CS/IT/Engineering.
• 0-3 years of relevant experience.
• Basic understanding of networking technologies, virtualization, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service mindset.
• Willingness to learn new technologies and support customer-facing activities.

Responsabilidades

• Assist Sales Engineers in delivering customer demonstrations and POCs.
• Help provision, configure, and maintain environments for customer evaluations.
• Support customer-facing technical activities and troubleshooting efforts.
• Contribute to successful technical validation and proof-of-value engagements.
• Ensure lab resources are available to meet business and customer timelines.

Conocimientos

Networking concepts

Troubleshooting

Communication

Learning mindset

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Herramientas

VMware

Linux

Windows

Cloud platforms

Descripción del empleo

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Summary

This role supports the global Sales organization by delivering and maintaining lab environments, customer Proof of Concepts (POCs), demonstrations, and technical validation platforms. This role partners closely with Sales Engineers, Account Teams, and customers to ensure technical environments are available, functional, and capable of demonstrating the value of HPE Networking solutions.

The ideal candidate combines technical aptitude with a customer-first mindset and enjoys solving problems that help accelerate sales opportunities and improve the customer experience. The role supports lab operations, demo environments, automation initiatives, and customer-facing technical engagements while developing expertise across networking, infrastructure, virtualization, and cloud technologies.

Core Responsibilities

Sales & Customer Success Enablement

• Assist Sales Engineers in delivering customer demonstrations and POCs.
• Help provision, configure, and maintain environments required for customer evaluations.
• Support customer-facing technical activities and troubleshooting efforts.
• Contribute to successful technical validation and proof-of-value engagements.
• Ensure lab resources are available to meet business and customer timelines.

Lab & Demo Environment Operations

• Maintain physical and virtual lab infrastructure supporting sales opportunities.
• Support deployment of networking, security, cloud, and data center solutions.
• Validate lab readiness before customer demonstrations and testing activities.
• Assist with software upgrades, hardware installations, and environment refreshes.

Technical Support & Issue Resolution

• Respond to lab-related incidents impacting customer or sales activities.
• Troubleshoot infrastructure, networking, and virtualization issues.
• Collaborate with senior engineers to resolve complex technical challenges.
• Document solutions and contribute to knowledge-sharing initiatives.

Automation & Continuous Improvement

• Develop basic automation scripts and tools to improve efficiency.
• Reduce manual effort through workflow automation.
• Help improve lab deployment speed and customer responsiveness.
• Contribute ideas to enhance operational excellence and customer experience.

Cross-Functional Collaboration

• Partner with Sales, Product, Engineering, and Support teams.
• Participate in customer escalation and solution-validation activities.
• Support strategic customer opportunities requiring custom lab solutions.
• Build strong relationships with internal stakeholders and field teams.

Qualifications

Required

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).

• 0-3 years of relevant experience.
• Basic understanding of networking technologies, virtualization, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service mindset.
• Willingness to learn new technologies and support customer-facing activities.

Preferred

Exposure to networking technologies and protocols.

• Experience with VMware, Linux, Windows, or cloud platforms.
• Basic scripting knowledge (Python, PowerShell, or Bash).
• Experience supporting labs, demonstrations, internships, or customer environments.
• Interest in pre-sales engineering or customer success roles.

Success Measures

• Customer and Sales Engineer satisfaction.
• POC and demo environment availability.
• Speed of lab provisioning and issue resolution.
• Successful support of customer evaluations and technical validations.
• Adoption of automation and operational improvements.
• Quality of documentation and knowledge sharing.
• Ability to independently manage routine sales-support requests.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Sales

Job Level

TCP_01

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 77,500 - 179,000 in Texas & Virginia This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%. Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.