Site Reliability Engineer I

PagerDuty, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 98,000 - 149,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Company equity

ESPP

Job summary

PagerDuty, Inc. is seeking a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office.

You will help build and operate the foundational infrastructure powering PagerDuty's real-time digital operations platform, supporting millions of events and alerts daily. You will work at the intersection of platform evolution and operational excellence, scaling and hardening networks, compute, and ingress while ensuring reliability, security, and performance for customers as

Qualifications

• > 0 to 1+ years of Site Reliability Engineering, DevOps, or Platform Engineering experience.
• > Linux-based production environments experience.
• > Knowledge of load balancing, DNS, TLS, and ingress traffic flow.
• > Container orchestration experience (EKS, Kubernetes).
• > Cloud-native infrastructure experience (AWS, GCP, Azure).
• > Proficiency in Python, Ruby, Go, or similar.
• > Infrastructure as Code with Terraform or CloudFormation.

Responsibilities

• Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems.
• Contribute to reliability and scalability of PagerDuty's core platform by hardening systems and deploying new capabilities.
• Participate in agile rituals and communicate progress/risks early.
• Stay current on tech trends to propose innovative tools and approaches.
• Monitor system health with metrics, logs, and alerts; participate in 24/7 on-call rotations.

Skills

Linux

Networking fundamentals

Kubernetes

Cloud platforms

Programming (Python/Go/Ruby)

Infrastructure as Code

On-call rotations

Tools

Terraform

CloudFormation

DataDog

New Relic

Grafana

Job description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office, you'll help build and operate the foundational infrastructure that powers PagerDuty's real-time digital operations platform. Our systems support millions of events and alerts daily, enabling customers to detect, respond to, and resolve incidents quickly and reliably. You'll work at the intersection of platform evolution and operational excellence, building and evolving foundational network, compute, and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability, scalability, and security of the services our customers rely on to keep their businesses running as PagerDuty continues to grow across products, regions, and customer use cases.

Key Responsibilities

• Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems.
• Contribute to the reliability and scalability of PagerDuty's core platform by hardening existing systems and supporting the rollout of new infrastructure capabilities.
• Participate in agile rituals (standups, planning, retros) and communicate progress/risks early
• You stay current on technical trends to suggest innovative tools and approaches to interesting problems
• Monitor system health using metrics, logs, and alerts, and participate in 24/7 on-call rotations to help detect, respond to, and resolve incidents.

Basic Qualifications

• 0 to 1+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles
• Hands-on experience operating Linux-based systems in production environments
• Working knowledge of networking fundamentals, such as load balancing, DNS, TLS, and ingress traffic flow
• Experience with container orchestration (e.g., EKS, Kubernetes)
• Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure), including networking and compute concepts
• Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)
• Experience with Infrastructure as Code (e.g., Terraform, CloudFormation)

Preferred Qualifications

• Experience with AWS cloud networking concepts such as VPCs, subnets, routing, security groups, and load balancers
• Experience operating or contributing to production Kubernetes platforms (e.g., EKS), including cluster upgrades, networking, or ingress configuration
• Experience with monitoring, observability, and logging platforms (e.g., DataDog, New Relic, SumoLogic, Splunk, Prometheus, Grafana)
• Familiarity with service meshes, ingress controllers, or API gateways (e.g., Envoy, Istio, NGINX)

Salary Range

$98,000 to $148,500

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.